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WV Hunter 12-17-2014 12:13 PM

Props to Leupold!
I have long been a fan of Leupold. Today they jumped up a notch in my book.

I recently went to swap out some scope bases on one of my rifles, and somehow my base screws got misplaced between the time that I got the bases and went to put them on. :confused0024:

So I emailed Leupold last week asking what size screws I needed to buy. Today in the mail, they sent me 4 screws. :happy0001: LOL, they didn't even respond to my email!

Gotta say, that is some awesome customer service! I certainly wasn't asking for or expecting that... just trying to find out which were the correct screws to buy. Kudos to Leupold, well done!

Topgun 3006 12-17-2014 06:10 PM

I'm a Leupold guy myself and have never needed to call them for anything but your comment is exactly why I'll stay with them. Thanks for letting us know about your positive experience!

Sheridan 12-17-2014 08:03 PM

I don't care what the company name is................That's service.

Customer for life !!!

Although I'm a Burris guy - (never needed to contact them) LOL

WV Hunter 12-18-2014 03:06 AM

Originally Posted by Sheridan (Post 4175928)
I don't care what the company name is................That's service.

Customer for life !!!

Although I'm a Burris guy - (never needed to contact them) LOL

That was my thought exactly. I was quite surprised, especially given that they didn't even respond to my email... just sent the screws. I was actually expecting an email back with what screws I needed, which would have been totally fine.

You don't find many companies these days (of any type) doing that. Most of the time they try to figure out how to not give you something for nothing, even if they should.

grinder67 12-18-2014 05:35 AM

I agree. Costumer service next to none. At least my dealings with them.

8mm/06 12-18-2014 07:07 AM

I'll chime in with a positive.

About 10 years ago I contacted them about a fixed power 4X M7 scope with post and crosshair. It sat on my favorite rifle, a Mauser 98 sporterized to 243 Win. The gently used rifle was a gift from my gunsmith/grandfather over 40 years ago and the scope was probably at least 10 years old at that time in 1974.

The ocular lens had sustained a pretty deep chip (all my fault) and had lost its seal and had grown cloudy. I contacted them to see what the charge would be for them to bring it back to good operating condition. I was perfectly willing to pay whatever it cost to get my favorite rifle/scope combo back to where it was when I received it.

They gave me the address for sending it in to be examined and told me they would contact me with the results of their findings.

2 weeks later I received the scope back without any other communication in between. They had replaced the entire ocular lens assembly, gone over it with a fine tooth comb, replaced the seals and purged and fixed all cloudiness. Also enclosed was a sheet outlining all their work and the sentence at the bottom read ....NO CHARGE!

Say what you will about Leupold quality, price, or their products, but it is next to impossible to question their customer service.

I'm sure you can find the rare bird that has a sob story about treatment from Leupold, but it's been my experience to get the best treatment possible.

jdhaines32 12-21-2014 01:36 PM

I have my pap's hunting rifle now that he is gone. A few years ago the Vari X I I that was on it began fogging inside. I emailed Leupold and explained I wasn't the ordinal owner and it was from the 60s or early 70s. They said send it in and they would take care of it. They send it back a few weeks later with a stem end of what they did and a bill of no charge. They even replaced the original crosshairs with a more modern Duplex. I was more than pleased with their service to say the least.

Valentine 12-24-2014 04:14 AM

And some of us like Leupold...
and never got customer service. The scope never was broke.

miketodd58 01-02-2015 09:12 PM

I sent a set of QRW rings back just last year for "warranty" repair.

They wound up sending me a whole new set but it was the wrong ones. It was the other quick release with the posts. I called them and they said sorry for the mix up that they would send the right ones out. I said what do I do with these? They said keep them and mount a Leupold Scope on them.

I may just do that!

Alsatian 07-10-2015 09:41 AM

I left a turret cap on the shooting bench at a rifle range when sighting in before an elk hunt out-of-state. I called Leupold to buy a replacement turret cap. They sent me two turrent caps free. I like that too. My Leupold scopes have always worked well in all the circumstances I have used in them.

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