Don't buy from Nikon
#1
Fork Horn
Thread Starter
Join Date: Apr 2014
Posts: 153
Don't buy from Nikon
Ok some of you may know I have been a loyal supporter of Nikon products for years.
NO MORE.
Sent back a pair of Binoculars for warranty repair. Granted these are 20 year old Binoculars and this is the second time they have been back for service over the past twenty years.
After 3 months of back and forth I get a email saying they cannot get parts and they are replacing them with a new pair. I think great I am getting a new pair of binoculars for my 20 year old binoculars.
Here is where the story gets bad. The Binos they are sending will not carry the lifetime warranty. They will only carry a 6 month warranty.
So Nikon is essentially shutting down their Optics warranty after 20 years or so and getting out from under their lifetime warranty.
No more Nikon products for me. Leupold all the way.
NO MORE.
Sent back a pair of Binoculars for warranty repair. Granted these are 20 year old Binoculars and this is the second time they have been back for service over the past twenty years.
After 3 months of back and forth I get a email saying they cannot get parts and they are replacing them with a new pair. I think great I am getting a new pair of binoculars for my 20 year old binoculars.
Here is where the story gets bad. The Binos they are sending will not carry the lifetime warranty. They will only carry a 6 month warranty.
So Nikon is essentially shutting down their Optics warranty after 20 years or so and getting out from under their lifetime warranty.
No more Nikon products for me. Leupold all the way.
#3
Spike
Join Date: Aug 2010
Location: N.Texas
Posts: 31
Sorry to hear that you are unhappy with your new bino's. Which model did Nikon send you?
I do freelance shooting event's/trade show's with Nikon and I'm always interested in trying to help out guy's like yourself who are not happy with Nikon's Sport Optic's.
I know Nikon has a No Fault Policy on their PROSTAFF line and up.
I do freelance shooting event's/trade show's with Nikon and I'm always interested in trying to help out guy's like yourself who are not happy with Nikon's Sport Optic's.
I know Nikon has a No Fault Policy on their PROSTAFF line and up.
#4
Fork Horn
Thread Starter
Join Date: Apr 2014
Posts: 153
Sorry to hear that you are unhappy with your new bino's. Which model did Nikon send you?
I do freelance shooting event's/trade show's with Nikon and I'm always interested in trying to help out guy's like yourself who are not happy with Nikon's Sport Optic's.
I know Nikon has a No Fault Policy on their PROSTAFF line and up.
I do freelance shooting event's/trade show's with Nikon and I'm always interested in trying to help out guy's like yourself who are not happy with Nikon's Sport Optic's.
I know Nikon has a No Fault Policy on their PROSTAFF line and up.
I was told by George at Nikon that when a pair of Binoculars are near "ending of service life" that they replace them with a new pair and the new warranty is only good for 6 months. That does NOT equal a lifetime warranty on the product. What NIKON is doing is getting out from under their lifetime warranty by replacing their product that WAS under a lifetime warranty with a product that is NOT under a lifetime warranty. THIS IS BAD BUSINESS and I am going to let every internet forum know EXACTLY what they are up to.
Folks Buy Leupold. Buy Vortex . Buy Swarovski. They won't pull this crap or play these games. When they tell you their product has a lifetime warranty on it they mean it. If they replace a bino or scope with another because they can't get parts the replacement carries the same lifetime warranty. None of this 6 months crap.
Guess who is buying a new pair of binoculars and a new range finder this week? Guess what brand is NOT under consideration?????
#6
Spike
Join Date: Aug 2010
Location: N.Texas
Posts: 31
I just checked with Nikon's Corporate office and this is what they told me. The replacement will come with same Lifetime warranty as when you buy it new, so you will get another lifetime warranty and of course Nikon's No Fault Policy. I hope this puts any bad bllod to rest? Feel free to drop me a note with any question's and sorry for the confusion.
#7
Fork Horn
Thread Starter
Join Date: Apr 2014
Posts: 153
I just checked with Nikon's Corporate office and this is what they told me. The replacement will come with same Lifetime warranty as when you buy it new, so you will get another lifetime warranty and of course Nikon's No Fault Policy. I hope this puts any bad bllod to rest? Feel free to drop me a note with any question's and sorry for the confusion.
https://www.youtube.com/watch?v=IweRfw4vMEY
https://www.youtube.com/watch?v=IweRfw4vMEY
#9
I just checked with Nikon's Corporate office and this is what they told me. The replacement will come with same Lifetime warranty as when you buy it new, so you will get another lifetime warranty and of course Nikon's No Fault Policy. I hope this puts any bad bllod to rest? Feel free to drop me a note with any question's and sorry for the confusion.
https://www.youtube.com/watch?v=IweRfw4vMEY
https://www.youtube.com/watch?v=IweRfw4vMEY