Please help me with my Ruger American .308

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12-05-2016, 01:17 PM

#11

super_hunt54

Nontypical Buck

Join Date: Feb 2015

Location: Illinois

Posts: 3,695

Quote:

Originally Posted by Sage of the Sage

I called Ruger this morning and the guy I spoke with said to send it to them. He mailed a box and instructions. Hopefully they'll get it straightened around. I'm not a trusting type, though, and have a bad feeling I'm going to get jerked around. Never sent a firearm back to the manufacturer before. Anyway, thanks for all the input, guys.

Quote:

Originally Posted by Oldtimr

They will not jerk you around. They are all too aware how much damage one disgruntled customer can cause today with all the electronic communications we have today. Ruger has a good customer service reputation and their products also have a good reputation.

I'm not a Ruger rifle fan except for their #1's but I have and have had MANY Ruger handguns over the years. They have exemplary customer service and have always dealt well with me over 50 years now. As far as their rifles go, the reason I'm not a fan of them is fit and triggers. They just never have fit me well and I have YET to ever feel a Ruger trigger that I liked in ANY way whatsoever. Crappiest triggers of any factory built rifle but they have always been accurate in my experience and again, exemplary customer service. I personally don't think you will get screwed over. I'm sure they will find the problem and make it right for you.

12-07-2016, 12:25 AM

#12

Vapodog

Nontypical Buck

Join Date: Feb 2003

Location: Western Nebraska

Posts: 3,393

I continually hear a lot of things about Ruger service......but if the product is so good......why are so many folks using it?.....

I've used the service department from Savage and Ruger far more than all the others combined......and it's simply that the product sucks in the first place.

12-16-2016, 01:51 PM

#13

Sage of the Sage

Spike

Thread Starter

Join Date: Nov 2016

Location: Montana

Posts: 33

Ruger had the rifle for like one day. It's on its way back now. I called and asked what they'd done to it (if anything). All the guy on the phone could find out was "repaired the muzzle crown". I guess we'll see.

12-16-2016, 01:59 PM

#14

Topgun 3006

Giant Nontypical

Join Date: Jan 2011

Location: Allegan, MI

Posts: 8,019

Quote:

Originally Posted by Vapodog

You have now come up with pretty silly comments about Savage firearms and now you're lumping in another great company when you say that about Ruger! What is your problem with either of these companies when you have to realize that they both produce millions of products at very competitive prices and very few that people are not happy with them?!

12-16-2016, 02:06 PM

#15

Oldtimr

Boone & Crockett

Join Date: Jul 2014

Location: south eastern PA

Posts: 15,428

I can't help but think that a person who denigrates two of the most popular gun manufacturers, both of which I own and so do thousands of others, and have had no problems with, is the problem the owner, not the gun manufacturer? Additionally, if those firearms are so bad you are constantly sending them back to the manufacturer for repairs, why do you own them?

Last edited by Oldtimr; 12-16-2016 at 02:11 PM.