Horton customer service?
 

I have an issue with a bow recently received from Horton That resulted in serious damages. I have given them multiple attempts to contact me i.e. 3 emails, and two voicemails, to no avail.

Anyone else had similar problems?

Your the first Ive heard of,what happened to your bow?
Need to get a little more in depth on your problem.:confused0024:

You would be best advise to seek the advice of a very good lawyer that specializes in litigation against large firms in regards to personal injuries. Do not attempt to negotiate anything yourself nor should you speak to Horton yourself. Anything to the contrary may jeopardize an appropriate outcome.

After 5 shots the pulley assembly broke off and everything grenaded. I really dont want to say much more as I would really like them to handle this properly, as I am being more then kind in what I would deem an acceptable resolution. Though I am beginning to think the company may be suffering and as a result customer service has dropped causing me to choose another course of action.

What DNK said,good luck.

Have seem posts to similar effect (lack of response) here and elsewhere.

Horton
 

I think Horton is moving to a larger place down the road and maybe this is the problem.

Right! Like you would know something about anything, That's a feeble excuse for Horton.

It may have more to do with Speaking or Understanding Chinese! ;)

To yourself or the bow?

Dont really want to elaborate any more at the moment. I will say, I am not tying to get money out of them, just customer service, and it is well within reason. I will be amazed if they do not follow thru. If they do not Pics will be forthcoming of everything that happened.

Are you e-mailing them also,or just threating them on different forums,and youve had no response to e-mails,phone calls etc.
You should be talking to a lawyer and show him your posts.

I have sent multiple emails, and multiple phone messages. This actualy the only forum I have posted on to see if anyone has had to deal with them. I will most likely give them until middle of next week as I understand this the the busy season (I am way too patient) and then go to the next step.

The hunting season is about over and they are gearing up for the ATA show,find it strange that you cant reach them,if I
hear anything about them as far as reaching them will let you
know.

Yer not the 1st one nor will you be the last one. I have saw more the one Horton pic's on diff CB's that came apart on the shooter. I really hope you are ok without bodily injury. CB's can be repaired or replaced not you! I hope you get a response from them soon

They did contact me and were very apologetic, They have moved and it did cause some confusion. It looks like they are going to take care of everything. I will know more in a few weeks and will update this accordingly.

Seems to me if you want a manufacturer to respond to a forum post this is not the place to do it. Crossbow Nation seems to have reps from all the major manufacturers respond quickly to issues. YMMV