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A good word for HHA

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A good word for HHA

Old 05-25-2012, 03:13 AM
Nontypical Buck
Thread Starter
PastorJim08's Avatar
Join Date: Aug 2008
Location: Indiana
Posts: 3,372
Default A good word for HHA

I had been thinking about buying an HHA sight for a while. I researched them and decided on the model I wanted and then went on archery talk to find one. I found an archery shop that was selling what was supposed to be a new sight at a good price. I asked him a few questions about it and he answered all of them to my satisfaction so I went ahead and purchased the sight. Well after a week of no communication of any kind, I emailed him. He applogized and said he would send me a tracking number the next day.
I let him go four more days and there was still no communication. I then emailed him again and he said he had shipped it but didn't have a tracking number for me. By now I was beginning to get a bit nervous about the whole thing. I let it go another week, by now it's been three weeks, and then I contacted AT, since by now the guy was ignoring my emails. I then remembered that this guy was supposed to have a regular shop so I looked it up on the internet and gave him a call. He said that my sight had gone out to someone else, doesn't explain why he was ignoring my emails.
He said he had another sight and would send it out right away. Another five days go by and I receive the sight. It wasn't the model I had ordered nor did it even have any hardware with it. Additionally, the sight-in tape seemed to be upside down which meant he had sent me a left handed sight trying to pass it off as a new sight. I was totally frustrated and did not want to deal with this guy anymore.
I called HHA direct to try to get all the stuff that was missing from the sight I bought. I talked with Chris Hamm and told him what had happened. He never hesitated and offered to send me a brand new sight at no cost if I sent the sight I already had to him. He explained to me that the guys who sell those on the internet are supposed to contact him and then the company drop ships to the customer. I told him that he owed me nothing and all I really wanted was to buy the missing pieces. He still insisted on sending me a new sight. It arrived today and was exactly what I wanted. A big thank you to Chris and HHA for the kind of customer service that is so rare these days.

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Old 05-25-2012, 03:22 AM
Nontypical Buck
Join Date: Feb 2003
Location: Warren County NJ USA
Posts: 3,894

HHA is a great company, and I love their sights
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Old 05-25-2012, 06:36 AM
Typical Buck
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Join Date: Jul 2008
Location: Middleton, Wisconsin
Posts: 979

I wont use anything other than HHA, good to know that their customer service is as good as their sights!
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Old 05-26-2012, 07:43 AM
Join Date: Nov 2009
Location: Arkansas
Posts: 54

you can't beat customer service like that.
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Old 05-26-2012, 08:24 AM
Typical Buck
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Join Date: Jan 2012
Location: Montana
Posts: 750

HHA has a good reputation. Not surprised that they took care of you.
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Old 05-28-2012, 11:41 AM
Join Date: Mar 2011
Location: South NJ
Posts: 36

I'm glad things worked out for you, been down that road before , frustrating! It's good to hear about reputable companys like HHA.
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Old 05-28-2012, 01:15 PM
Typical Buck
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Join Date: Jul 2011
Location: northernwestern south dakota
Posts: 722

I also have an hha sight but have never had to deal with their customer service. Nice to know they put in the extra effort to make transactions go as smooth as possible. thanks jim.
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Old 05-30-2012, 03:31 AM
Giant Nontypical
Western MA Hunter's Avatar
Join Date: Jan 2004
Location: Western Massachusetts
Posts: 7,168

Love my HHA... Chris runs a top notch business there... he doesn't mess around... wish more companies ran things like he does...
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Old 05-31-2012, 06:06 PM
Typical Buck
Join Date: Oct 2006
Location: Western New York
Posts: 639

awesome sights better cust svc love my hha
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Old 06-05-2012, 06:31 PM
Nontypical Buck
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Join Date: Apr 2003
Location: RI
Posts: 3,073

I bought an HHA sight and it seemed to be very dim. The fiber was broken and not passing the amount of light it should have. I contacted Chris and HHA repaired the sight for me no questions asked. You can't ask for better service than that. They will continue to get my business. Great product and Great CS makes a Great Company.
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