Need help/opinion. please read
 

hey i need some help. i took my diamond rock to gander mountain yesterday where i purchased it last year to have a plastic piece replaced and a new qad drop away rest installed. im still new to bow hunting and am not comfortable doing to much work on my bow yet and being that its one year old didnt want to waste money. i took it to the guy working and he put the bow in the bow vice thing and i heard a little crack and he proceeds to tell me that my limb is split. hes asks me if i heard anything while shooting it and if i had shot it this year. the only noise i heard was when he was putting it into the vice and i know the bow limb wasnt split before taking it in. now im waiting on a call from them after they call out to bowtech. the limbs are still under warranty being that its a year old and they said it typically takes 2-4 weeks for them to get it in a get the limbs replaced. im upset that i dont have a bow and its deer season. what are your guys opinions of this? am i wrong for being upset? ive waited all year for the next 6 weeks to happen and its here and i am unable to hunt. ive put in alot of time and now i feel like im getting screwed. i dont feel comfortable with a bow press and thats why when i have questions with stuff i take it to where its supposed to be fixed and now im out my bow. Im worried they are going to make me pay for replacing the limbs when i clearly am not at fault for it breaking. its only a year old this should not have happened. i just would like for some opinions on what you think i should do and am i wrong for being mad? sorry this was a very long post.

I think I would have went to the manager. That is not acceptable.

Definately find the manager. Make them give you a replacement until you get yours back. It was their fault, not yours.

x2. Do you have a local pro shop you can take the bow to instead of the big box stores? I would never put my bow in the trust of the workers at Gander or BPS. I am sure there are a few techs that are really good but my opinion is there are more wanna be's working behind those counters, for that reason, it is a local pro shop if I need a bow pressed.

If they where at fault, I wouldn't have walked out of there without a bow. THEY broke it. I know accidents happen, but its bow season and this is when you need it, not 4 weeks later.... You have every right to be very upset. I wouldn't have left there without a bow in hand thats for sure.... Be persistent, I would make them call the bow company and over night the new parts, and they can eat the shipping.... They broke it, they can fix it....period

so i got off the phone with them and they say they are waiting on a call back from diamond. story changed a couple times where they said they are going to ship the limbs out and hopefully have them by thurs or fri but then said they are still waiting to here from them. and the store manager was unavailable and has tom off and he wont be in again til thurs. i told them i needed a bow and it was ridic that i walked in with a perfectly fine bow and now 3 days later am still waiting on a bow to use.

Ever been to an archery shop and read a sign that says if you dry-fire a bow, you bought it? I think it should go both ways. At the very least they should have offered to loan you a bow. When you get this worked out I'm not sure I would shop there again, what-with the poor customer service they have demonstrated.

Blessings.....Pastorjim

That is a load of crap man!!! If my bow went into the store in working order and they broke it, O man would I have come un-glued! I would never shop at Gander Mtn. again man! Not for archery stuff any way. This is a good time and a perfectly good reason to start learning how to service your bow. If you run into questions or problems there are a ton of guys on here that can answer your questions.

I'd let them know that if you don't have a bow to hunt with this weekend, you're calling the regional manager. I'd also let them know that you have a bunch of bow hunters on this forum waiting to see if Gander Mountain will make it right.

I bought a redhead Kronik last year from Bass Pro. I noticed that the bottom limb was cracking about a month and a half ago. Went to Bass Pro and showed them and they replaced the bow right then and there. That is customer service. Gander Mountain should replace that bow whether they broke it or not if it is less than a year old. You should definitely go back (with your receipt) and talk to the manager and dont leave there without a working bow. If he gives you a problem call the district manager right then and there. I bet money you will be taken are of.

I couldnt have said it better myself. you need to go up there and do exactly what he said...tell them if you dont have a bow to hunt with this weekend then your calling the regional manager, not the district manager but a step up further to the regional manager. That is the last thing they want you to do cause if that gets up that far the managers at that store will be in a deep pile of crap. i guarantee you if you go up there and tell them that, they will be sh**tin' there pants trying to get the situation taken care of so you want call the regional manager. and oh yea find out the RM name first before you go up there and say the persons name to them, not just RM, so they know it aint some kind of joke.

Well, I used to work at a GM store in their archery dept. along with 4 other knowledgable guys. Management didn't know archery so let us run our shop as we saw fit. That being said, if it were me I would have taken care of the problem, considering the time frame.

I would have taken every necessary measurement on your bow. If available I would have taken a bow off the rack, stripped the limbs off it, and put them on your bow and set everything up as it was. Then take you to our range and got 'er tuned and sighted in again so you'd have been ready in a couple hours at most.

Then I would have gotten on the phone and ordered replacement limbs for the bow taken off the rack.

i finally got my bow back. i stopped in everyday and called every night. each time it was different responses. i called and store manager said that itd be ready tom that they shipped the limbs tues. he said the guy would start working on it after lunch. i went in and they had it ready. i didnt get charged labor nor i felt i should have. overall i wasnt real happy with this experience. i deal with customers in my job everyday and had i handled the situation the way this i was handled i would have lost my job. BGfisher, i wish i had dealt with you. i found a new rock hanging waiting to be purchased. they upgraded the limbs to the 2.0 on my bow so thats about the only decent thing that came out of this. thats what they told me at least. thanks for your opinions. this is a great group of guys on here and i just want to say thanks.

Glad you got it back so you can use it this weekend. Now go out and get that monster of a life time....

Dang, I was getting upset just reading the post...lol. Glad you got your bow back. Do you even need a bow press for that bow? I'm not familiar with the Diamond line but, I know some of the Bowtech's don't require a bow press. I would not have left without a backup bow or a new one. I had to wait on some limbs a couple of years ago and it's no fun at all.

Best not to dwell on the experiance, but if I was you I would never buy another bow from them, good price or not. Look at the positives, your back to hunting and they didn't charge you or try and you got upgraded limbs...............Kill a big one now

im glad i got it back lol. ive never made so many phone calls before in my life. im hoping the wind will be right so i can go out tom morning. thanks for the advice guys

Glad you got your bow taken care of. I wish I lived closer to a real pro shop, but I don't. So like many mentioned I would start learning how to work on your bow yourself.

Chain of command is always a good list to follow. Get a piece of paper and write down the names and numbers of everyone you talk to even the time and date you have contact with them.

If the person you are talking don't offer much help kindly ask for the name and number of their supervisor. Someone will help you, and others will get a butt chewing for letting it get that far up the chain.