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Bear Customer service !!!

Old 01-13-2010, 01:18 PM
Fork Horn
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SouthernMDArcherer's Avatar
Join Date: Aug 2009
Posts: 200
Default Bear Customer service !!!

I will make this as brief as possible. I purchased a Done Deal bow this summer. Had many issues with the bow, sent it back to the dealer 3 times with no improvement. Finally I sent the bow back to Bear technicians in Florida and they attempted to fix the bow.

After recieving the bow back and realizing that the same problem was occurring I called Bear Archery. I explained that I had so many problems with this bow that I went out and purchased a Truth 2 to finish out my hunting season. Set up the Truth 2 myself and it is shooting flawless. After a ten minute conversation with the Customer service manager and him agreeing that the dealer initially messed up the setup he asked what my address was and to expect a package.

Last Friday a brand new "free of charge" Truth 2 showed up at my door. That to me is customer service, stand behind your product and dealers !!!!!! Now my primary and backup bow are the same models..............I love it.


Last edited by SouthernMDArcherer; 01-13-2010 at 01:20 PM.
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Old 01-13-2010, 01:35 PM
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You know for how much we pay for these, nothing less should be expected.
Old 01-13-2010, 02:26 PM
Nontypical Buck
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Join Date: Sep 2007
Location: Hughesville, PA
Posts: 2,590

Cool story. Thumbs up!!
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Old 01-14-2010, 03:37 AM
Giant Nontypical
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Join Date: Jun 2007
Posts: 7,367

Nice!! Most companies will go above & beyond on Customer service issues given the chance.

Enjoy both your Bows!!

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Old 01-14-2010, 04:26 AM
Nontypical Buck
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Join Date: Oct 2007
Location: Warsaw,MO
Posts: 2,046

Thats suprising, ive heard nothing but bad things about bear's customer service but its good to know that they took care of you. Congrats on both your bows!
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Old 01-14-2010, 02:41 PM
Fork Horn
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Join Date: Jun 2008
Posts: 112

Back in the late 80's I bought a Super Kodiak Special. After about 2 years of shooting it and modifying the shelf the upper limb cracked. I still had the original box and reciept. I packed it up with a note asking if it could be repaired. I waited and waited for I guess 2 months and never heard a response from Bear Archery. Then one day out of the blue the big brown truck pulls in front of the house with a box for me. It was a brand new bow. There was no letter, no reciept, just a new bow. I still have it and still use it.
That's my Bear customer service story.

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Old 01-14-2010, 03:17 PM
Join Date: Jan 2010
Posts: 92

that is what it should be glad to hear it
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Old 01-17-2010, 06:21 AM
Fork Horn
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Join Date: Aug 2006
Location: Oklahoma
Posts: 201

Thats awesome. Congrats on the new bow
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