Bear Customer service !!!
 

I will make this as brief as possible. I purchased a Done Deal bow this summer. Had many issues with the bow, sent it back to the dealer 3 times with no improvement. Finally I sent the bow back to Bear technicians in Florida and they attempted to fix the bow.

After recieving the bow back and realizing that the same problem was occurring I called Bear Archery. I explained that I had so many problems with this bow that I went out and purchased a Truth 2 to finish out my hunting season. Set up the Truth 2 myself and it is shooting flawless. After a ten minute conversation with the Customer service manager and him agreeing that the dealer initially messed up the setup he asked what my address was and to expect a package.

Last Friday a brand new "free of charge" Truth 2 showed up at my door. That to me is customer service, stand behind your product and dealers !!!!!! Now my primary and backup bow are the same models..............I love it.

Dave

You know for how much we pay for these, nothing less should be expected.

Cool story. Thumbs up!!

Nice!! Most companies will go above & beyond on Customer service issues given the chance.

Enjoy both your Bows!!

Dan

Thats suprising, ive heard nothing but bad things about bear's customer service but its good to know that they took care of you. Congrats on both your bows!

Back in the late 80's I bought a Super Kodiak Special. After about 2 years of shooting it and modifying the shelf the upper limb cracked. I still had the original box and reciept. I packed it up with a note asking if it could be repaired. I waited and waited for I guess 2 months and never heard a response from Bear Archery. Then one day out of the blue the big brown truck pulls in front of the house with a box for me. It was a brand new bow. There was no letter, no reciept, just a new bow. I still have it and still use it.
That's my Bear customer service story.

that is what it should be glad to hear it

Thats awesome. Congrats on the new bow