Bowtech Customer Service...
 

Can you say Kudos? Second to none? Very good?

Heres the story,

It started at the mini GTG we had last Sunday. we were out shooting and we (as in myself, Rob, & Jeff) came to the conclusion that i deffinately need a .5" longer draw length thus meaning a 28" DL. So i ponder this for the last few days thinking.... pros: hhmmmm more speed, better fit. cons: start all over again, got to get used to it. And I thought well now is the time to do it if Im going to and if Matt can switch from rh to lh i surely can handle .5" longer.

So i give 'Ol Bowtech a call... Im thinking i just bought these modules paid $30.00 i wonder if they will just trade me... I get transferred to Nick, he jsut sells them he couldnt make the call, so i get transferred to the Pro Shop... talk to a guy named Matt...(PA maybe?[8D]) he couldnt make the call says hold on a sec. dont know who i talked to after that but he said No problem. He got my info and is sending me some EFA 3.5 and just asked that i ship the 4's back when i recieve them. Trusting me, someone they have no idea about to return them. Of course they do know where i live now;). That was really great i thought. Heck, i aint even a "true" bowtech customer if you take into consideration that i bought the bow from gmmat not them.

I actually thoght about why not keep the 27.5" jsut in case, but that thought left real fast when I realized that would be 60.00 in modules[&:]. As long as I recieve them now we'll be in business.


Bowtech's thumbs up for the day.

RE: Bowtech Customer Service...
 

Wonderful.

RE: Bowtech Customer Service...
 

Yeah I called Bowtech the other day cause I ordered the new octane quiver from a retailer and they forgot to send the foam piece and the mounting bracket for the quiver and I talked to them are they are sending it out to me free.

Great customer service I have had so far!!

RE: Bowtech Customer Service...
 

That's great to hear. They were very friendly and courteous when I called to order my modules as well.

RE: Bowtech Customer Service...
 

I'm waiting for some 28's to replace some 27.5's on my new Guardian....does anyone know if there is anything else that needs to be done once they are changed?

RE: Bowtech Customer Service...
 

Make sure you put some blue loc-tite on the threads of the module bolts.

RE: Bowtech Customer Service...
 

I know, I know......Bowtech's the best........yada yada yada......

RE: Bowtech Customer Service...
 

I havent had great luck with them so far. I called about 4 weeks ago to place an order for the gear that is listed on the warranty registration card. So far the moeny still has not been taken out of my account and I havent recieved any gear. I called a week ago and still have not got a response back. Who ever it is that handles this portion of sales for Bowtech is slacking big time. Heck it took me almost two weeks to get a call back from him to place my order.

Geez, I just looked. I placed my order around the 3/19/08
Im calling again on Monday!!

RE: Bowtech Customer Service...
 

The times I've ordered from Bowtech, I got my items in about one week.

RE: Bowtech Customer Service...
 

You gotta love top notch Customer Service! I think it will make a Company or break em! Hats off to Bowtech!