Double Bull/Primos Customer service?
 

Has anyone had any experience with DB customer service since they merged with Primos? I always have had great help from them and since they made the switch... it's been much more unimpressive. Anyone else had the same experience?

RE: Double Bull/Primos Customer service?
 

Quit rubbing it in:D...I want one real bad. Did you get the Dark Horse, or have an older model before they merged with Primos.

I can't believe how different their new camo looks inperson compared to photos online. I take back all my statements about it....it is impressive in person. Dark Horse isn't really a good name for it, the camo isn't really all that dark..Very contrasting. I was impressed.

RE: Double Bull/Primos Customer service?
 

they assure me that the warranty hasnt changed. They have been charging for shipping for quite some time before the buyout

rick

RE: Double Bull/Primos Customer service?
 

I sure hope nothing has changed! Double Bull (before the buyout) was THEE best company I've EVER delt with, period. No questions.

RE: Double Bull/Primos Customer service?
 

Today I got everything straightened out, they were extremely helpful... seems like the same ol' Double Bull.

RE: Double Bull/Primos Customer service?
 

Thats good to hear. I want to get one. Do they still make the matrix 360 or do they only make the New Dark Horse. How much are they.

RE: Double Bull/Primos Customer service?
 

What a relief! Glad everything worked out.

RE: Double Bull/Primos Customer service?
 

I had a Buddy that called them last week, and all he had to say was good.:D
I really doubt anything will change as my dealings with Primos has always been A-1

Dan

RE: Double Bull/Primos Customer service?
 

they are only making the dark horse now. I knew double bull would take care of you guys

rick

Terrible service
 

I have had an ongoing six month attempt at replacing some broken rods on my double bull blind. I have spoke with 3 different customer service reps on the phone and each was sending them right out. Last week bubba assured me via email that I would get a ups tracking number later that day. Over a week and no tracking number, no rods. Couldn't possibly get any worse. Products are awesome , but hope you don't have problems.