Dubbya

Has anyone had any experience with DB customer service since they merged with Primos? I always have had great help from them and since they made the switch... it's been much more unimpressive. Anyone else had the same experience?

TEmbry

Quit rubbing it in...I want one real bad. Did you get the Dark Horse, or have an older model before they merged with Primos.

I can't believe how different their new camo looks inperson compared to photos online. I take back all my statements about it....it is impressive in person. Dark Horse isn't really a good name for it, the camo isn't really all that dark..Very contrasting. I was impressed.

thehairlessone

they assure me that the warranty hasnt changed. They have been charging for shipping for quite some time before the buyout

rick

MN/Kyle

I sure hope nothing has changed! Double Bull (before the buyout) was THEE best company I've EVER delt with, period. No questions.

Dubbya

Today I got everything straightened out, they were extremely helpful... seems like the same ol' Double Bull.

Hunter Dan7

Thats good to hear. I want to get one. Do they still make the matrix 360 or do they only make the New Dark Horse. How much are they.

MN/Kyle

What a relief! Glad everything worked out.

MeanV2

I had a Buddy that called them last week, and all he had to say was good.
I really doubt anything will change as my dealings with Primos has always been A-1

Dan

thehairlessone

they are only making the dark horse now. I knew double bull would take care of you guys

rick

Cthiel

I have had an ongoing six month attempt at replacing some broken rods on my double bull blind. I have spoke with 3 different customer service reps on the phone and each was sending them right out. Last week bubba assured me via email that I would get a ups tracking number later that day. Over a week and no tracking number, no rods. Couldn't possibly get any worse. Products are awesome , but hope you don't have problems.