BowTech/No Warranty
 

A friend of mine purchased a BowTech Alligeance from a private citizen. After a few months the limbs split. BowTech would not warranty the bow purchased from a private individual. UNDERSTANDABLE. however, he purchased new limbs from an authorized BT dealer and had them installed. BT sent him notice that even his new limbs purchases were not covered with any type of warrany. Pretty sad that they seem to be more interested in Fortune 500 than standing behind their product. Before I get yelled at, remember I said he purchased new limbs from BT and BT still would not warranty the new limbs. Too bad, decent bow[:@][:@][:@]

RE: BowTech/No Warranty
 

Well the bow is a unit. Limbs do not break on thier own. As one told me, "do you know any other bow company that would warranty them?".

RE: BowTech/No Warranty
 

I don't know about your buddies situation but I do know personally that BowTech will go well above and beyond what they have to just to keep a customer satisfied! I have only ever had two companies go to this extent to keep their customers happy, Summit treestands and BowTech.

RE: BowTech/No Warranty
 

Not to be too harsh. But that is one reason I spent the extra $$$ on a new bow. I wanted the warranty.

That is a risk you take paying less for a used bow. With some of the used prices, you could buy
two sets of limbs and still come out even or ahead.

Given your buddy's situation, it would be more legitimate to criticize the product (the limbs) than
the lack of warranty.

RE: BowTech/No Warranty
 

I understand his frustration. Bowtech is no different than any other bow company in that respect. Having said that, any company with the brains to warranty the bow with a transferable warranty like for example "Leupold" scopes would quickly build an amazing market share and the value of its used products would soar. I don't believe for a minute that there would be any more claims just because the name of the owner changed and if there was the increase in business and customer loyalty would certainly cover it. If the bow has a defect it will fail regardless of who owns it and they should stand behind it. I find it strange that a bow company will stand behind a bow I bought for years but if I give it to my brother in law they turn thier backs on him. On another note I have had excellent service from Bowtech and would recommend the product to anyone. BUT BOW COMPANY WARRANTY"S SUCK !!!!!!!!!!!

RE: BowTech/No Warranty
 

You are right, the warranties suck, however, remember, he PURCHASED NEW LIMBS FROM BOWTECH, THEY will not warranty the new limbs that he purchased and installed by an authorized BOWTECH dealer. Hoyt, Mathews and PSE will warranty the parts that you buy from them. As far as the bow being a "unit" well the riser, limbs, cams, strings all go together to complete the weapon system, if "A" part fails then that part can be replaced and should be under warranty, if a part fails that causes a catastrophic failure then there was defective materials or workmanship. Didn't mean to hurt the feelings of the BT fans, it is an awesome bow, thought it was poor business not to warranty their own part installed by their authorized dealer.

RE: BowTech/No Warranty
 

wouldnt have that prob with PSE

RE: BowTech/No Warranty
 

I had the same thing happen to me years ago with another brand of bow. That is the gamble you take when buying used.

rick

RE: BowTech/No Warranty
 

the way i'd look at it is this... if you bought a used, out of warranty pickup and the alternator went out, would GM, ford, or dodge warrant a factory replaced alternator??? nope... i understand your frustration, but this isn't some kind of unprecedented practice imho... while i would have seen it as awfully cool if they HAD warranted the new limbs, i certainly wouldn't have expected them to... maybe the client expectation is a bit high on this???

fwiw - i don't own a bowtech...

RE: BowTech/No Warranty
 

My dad bought a bowtech mighty mite used off of ebay, and when he recieved it, he was use to a 65% let-off bow, and drew back the mighty mite. Well he did about a 3/4 length dry fire when letting it in. The bow was fine for about a year then a big crack appear in the top limb.So he called up bowtech, and told them he bought the bow off ebay, and a crack had appeared in the limb after he bought it. They sent him out brand new limbs, and 3 bowtech hats and shirts. Yes 3, They even sent him a different poundage limbs then what was on his bow because he didn't like the heavier draw weight. We have never had a problem with them.

RE: BowTech/No Warranty
 

Well I just happen to be the guy who has the broken limb on my bowtech and I have no complaints about the bow only about bowtech warranty on new parts.As I explained to bowtech I wasn't asking for a warranty on thebow just the new limbs, as long as I owned the bow and that they were put on by an authorized dealer. I am really surprised that they will not warrant a new part, I read where bowtech had problems with there 2005 models due to using poor material. Maybe this is what caused the limb to crack. I am not bashing bowtech but maybe they need to look at this situation and consider changing there warranty system.

RE: BowTech/No Warranty
 

High Country has taken care of my limbs and bow problems before at no charge.

RE: BowTech/No Warranty
 

I spoke with Mathews, Hoyt,and PSE, they all stated that once you PURCHASE REPLACEMENT LIMBS, RISER, or CAMS, that part is WARRANTED to the one that PURCHASED it, regardless if the original bow purchase was from a private citizen. Oh, when you buy and install replacement parts on your vehicle, they are warranted, as long as you purchase from and have them installed by an authorized dealer. Man better call a dentist, there are alot of exposed nerves out there. it will all be alright, have a great season. just Rod

RE: BowTech/No Warranty
 

I don't think what you understand is that it could be a problem with other parts of the bow that are causing the limbs to break, when a limb cracks it definitely doesn't mean that it was just a problem with the limb. If your bow has a slightly bent riser that causes the limbs to break and BowTech replaces limb sets after limb sets, they are out of the money that it took to make those limbs, and for what? The would then be fixing a part that they warranted that isn't actually at fault.

RE: BowTech/No Warranty
 

only if the vehicle is still under the original manufacturers warranty... are you tellin me that when your 10 yr old 200,000 mile silverado gets a new alternator (for example) replaced at the local gm dealer its covered going forward??? not hardly...

RE: BowTech/No Warranty
 

There was a big blowup very recently, where all the new HCA Iron Mace owners found out that while our bow was warranted for 5 yrs, the limbs were only covered for 1 year (despite our warranty card saying the opposite). Well, a huge online ruckus was made, followed by a flood of emails and *poof* - everything is now covered - 5 years, no questions. LOL

The power of the American consumers en masseis far greater than a lot of us think...

Don't let these companies forget who pays their mortgages. Just stop buying their products...even for a month...and see how fasttheir tune changes.

RE: BowTech/No Warranty
 

Are you the original owner? They don't even have a warranty statement on thier website unless you want to email to a generic yahoo account. Now thats scary.

RE: BowTech/No Warranty
 

The alternator should be. The part bought and installed should be covered under it's own warranty unless there's something else causing the repeat damage. Falken warranties their tires, but if your front end is out of alignment and your tie rods are bad and they can prove this caused uneven and abnormal tire wear they won't cover them.

I would ask Bowtech why they refused to warranty the newly purchased limbs. If the response is that "other" factors with the used bow could damage the new limbs I'd offer to send them the bow and have it inspected by them. If there are no other problems, then ask them to cover the limbs only.

This may be a simple solution to your problem. Most companies won't just say NO without a valid reason. If you can get the reason from them, you may have some means to bargain to get your limbs covered.

RE: BowTech/No Warranty
 

Mathews must have changed their policy since I had repairs done back in 2005 on my Switchback. I had bought it used and had problems with the string coming off the bottom cam. So I took it to the local Mathews dealer and he said the cams needed replaced. When the shop owner called Mathews and placed the order for the parts they asked to speak with me and when I got on the phone they let me know that the parts would have no warranty covereage. They also told me that there was a good chance the problem could have been caused by a bad limb so they suggested I replace them as well. But I declined and thankfully the bow has been fine ever since the cam swap.

Even after that experience I would still buy a used bow. But I knowing accept the fact that I have no warranty. In your buddys case I am not surprised at all that Bowtech won't warrant the parts.

RE: BowTech/No Warranty
 

Youare mistaken. I'm retired from an auto manufacturer. Parts are warrented reguardless of if the vehical is still in warrenty or not. At least from the manufacturer I worked 29 years for operates that way.

RE: BowTech/No Warranty
 

I have shot Bowtechs for 5 yrs if you have your buddy call them and talk to a rep they will offer a warranty , if they dont email me or pm me and I will get it done my buddy owns a BOWTECH Dealer ship trust me they will work with him goodluck . Just about any company will do what they can to keep business , did he have to pay for the limbs? BOWTECH BOY VFT EXTREME

RE: BowTech/No Warranty
 

If you had a better pro shop who had a good relationship with the manufacturer then it does'nt matter what brand of bow you had from a major player that is.example,the limbs split on my mathews last year 2 weeks before season and I took it to my pro shop (where I have been doing bus. with for a while now) and he did not even ask me about origanal ownership he just called his rep and got him to rush me the proper limbs and I did'nt miss opeining day.I have since bought a bowtech and I know I will get the same great service as always.GET A GOOD PRO SHOP FOR SUPERIOR SERVICE!

RE: BowTech/No Warranty
 

AHHH Thanks Rick, I too at one time worked for an auto manufactuer. All I was saying when this got started was that I thought that the company,ie; BT, would atleast warranty their OWN limbs when purchased new. OF COURSE if there were defective cams, riser or strings, it would be common sense that the part would not be covered. As someone said earlier, the power we have as consumers is pretty great. I wasn't slamin any bow, but that's ok, atleast it got people thinkin. Have a great season !!!!

RE: BowTech/No Warranty
 

bowtech boy, I called bowtech and talk to Jeff about my limbs and he said this is a first for him and that he said he would check and get back to me. Well he didn't but I did get a email from John Nelson whois the customer service manager and he states the limbs would not be covered under warranty unless you are the original owner of the bow. Now if you want to PM me here is my email[email protected]. As I stated earlier maybe this is something bowtech should look into, there is no doubt that they make a good bow but I have read where they had a material problem with there 2005 line bows. It just so happens I have a 2005 allegiance.
I also saw on ebay where a guy just sold a 2005 allegiance and he stated that his limbs cracked and bowtech replaced them with 2007 limbs. Maybe bowtech knew this was a problem and said nothing, it could hurt there business.

RE: BowTech/No Warranty
 

I had a great experience with PSE. I had bought a PSE quiver and the head of it busted off where the broadheads sit. I called the company and told them what had happened they sent me a brand new quiver without even wanting to see the old one. I thought it was a great gesture from the company even though I didn't buy it from one of the companies authorized dealers just a private store that buys stuff from other pro shops and resells them. PSE has my respect for there commitment to there products.

RE: BowTech/No Warranty
 

Well there you have it, PSE has been in business a long time and they value the customers, even when it comes to the small items. Bowtech can learn something from PSE, it is called customer satifaction.

RE: BowTech/No Warranty
 

For some, customer satisfaction is a thing of the past, but makeing it to the Fortune 500, weeeell that's a different story

RE: BowTech/No Warranty
 

Yeah there are a lot of things that are in the past, companies use to have
integrity. :(

RE: BowTech/No Warranty
 

My future brother in law had his first set replaced after a year and his second set lasted 75 arrows..... Split right before his Colorado hunting trip...

RE: BowTech/No Warranty
 

You are absolutely right!

One reason I will never buy a used bowtec. They have a history of limb failure. Been hearing it for years and have said for years that taking care fo a problem the way they do is exceptional. Having to take care of the problem over and over is neglegence. They bend over backwards to make the customer happy only to provide them with the same defective product. I don't get it.

RE: BowTech/No Warranty
 

PSE is the one company I would leave out of the whole, "value customer" thing.

RE: BowTech/No Warranty
 

Well all I can say is I havee-mailed and called Bowtech just to ask why there is no warranty and if there was a problem with there 2005 bow line.
So far no reply on the e-mail and all I get on the phone is a voice mail.
I get the feeling they don't want to talk to me, Duh[:@]

RE: BowTech/No Warranty
 

Maybe some of this has reached their office and they are having a power meeting ! Also known as an aw.... meeting As far as PSE, well worked for them in Tucson , Az. shortly after they moved from Mohomet, Ill. Knowing, Pete Sheply, Bob, Terry, Toby, and Michelle Ragsdale, back in the early 80's atleast, customer satisfaction was number one. Years have passed and I now shoot a Mathews, but still own PSE, Hoyt, Proline, and a host of recurves. All of these companies would and DO warranty parts that they sell. Gonna be a great season!!!

RE: BowTech/No Warranty
 

Your right they are having a power meeting known as an AW metting.
AW stands for About Warranty which Bowtech won't talk to me about.
I wonder if they have a Union at Bowtech, maybe I could talk to them.