un-be-LIEVABLE!!!!!!!
 

This is too much. As many of you know, I got a new bow not too long ago. Also, many of you are aware of some of the problems I had with getting things all dialed in. As things go, I got the bow so that it shot really rather well. But for what ever reason, perhaps my stance opened up, my muscles stretched, I dunno - I begin to feel that the bow is drawing to short. So I call the pro from the pro shop and he says come on down and we will check it out. When I got there he was busy with another customer so he let me play with an identical bow to mine, excpet for draw lenght. The first time I drew the bow back I knew I was on to something. It felt oh soooo much more comfortable. I didn't know how to we would correct the situation as the bow is draw length specific. I expected that we would order new cams and strings and go from there.

Here is what ended up happening. The shop owner had his son take all the gear off my old bow (which I had shot at least 2000 times), put it on the new bow, I paid for a set of strings and walked out of the bow shop with a BRAND NEW BOW!!!! I argued with the shop owner for quite a while, I was leaving a used bow behind and both he and I knew it. His stance was that unless his customers are 100% satisfied then he is going to fix it, what ever it is!!!! In this case, the customer service was so good that I felt like I was taking advantage of the bow shop.

Bud Robinson at Downwind Archery, I don't know what to say!!!

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What bow do you own? A Hoyt I am guessing?

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not everyday someone is gonna do something like that for ya! better go there for all your future business lol ;)

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now that is great costumer service






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RE: un-be-LIEVABLE!!!!!!!
 

That shop owner did the right thing even though he might have taken a loss but I doubt that , what is important to him was your loyalty and repeated bessness.
That kind of customer service is what keeps those mom & pop shops going , he knows your going to talking about the kind of service you get when you buy from him and in trun he'll get more customers from your word of mouth advertising.

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bow_hunter44,

I am betting you and I are from the same place or around it, Idaho Falls, Idaho correct? I too bought a bow from Bud when he first opened his place back in 1997. Now I work (part time) at the other shop in town(Archery Idaho), needless to say I don't get out to buds much anymore. I did stop by a few weeks ago to say hi and shoot the bull with him. I think he was shocked to see me because I work for/am the competiton lol. Glad to hear he treated you good.I am sending you a PM.

RE: un-be-LIEVABLE!!!!!!!
 

that is awesome customer service and thats what sets local shops apart from the big chain store.

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GREAT post!! All too often we as a community are pretty quick to give people (or companies) heck for what we perceive as less-than-perfect service; kudos to you for taking the time to tell about this exemplary experience!

RE: un-be-LIEVABLE!!!!!!!
 

Thanks Greg. Actually the story is even better. I had been at the pro shop several times while getting my bow tuned up. Bud (the pro/owner there) bent over backwards to help. The examples of his help are too many to list. But.... During the process of working on my bow I purchases a drop away rest there. I had quite a bit of trouble, not only with getting the bow tuned but that rest in particular. I decided to change it out and got a purchased a new off the internet (shame on me!). The reason I got the rest off the internet is that I was sure Bud would have taken it back from me and I already flet that he had done more than enough and didn't want to ask him to take the rest back. Anyway, when I was there yesterday, or course, he noticed the new rest. He asked what I had done with the old rest and I told him that I had sold it on e-bay. He said "what did you do that for? I would have baught it back from you"!! I know you would have Bud, I know you would have....

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I doubt an internet sell would have gone that well.

I have seen my shop owner do the same thing for someone who brought in a bow that had a bad limb(not Hoyt)right before hunting season.The bow was only a couple months old and this guy was a little disturbed that he was going to miss the opening day.The shop owner told him to pick out any bow on the shelf and take it home,it was his.The guy picked up a Hoyt and it cost him nothing.

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That's a good Shop owner, glad to hear it! You'd NEVER find that kind of service around here!

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That's sad! I guess I have only been around great shops then here in Idaho. Two years ago we had a fellow come into our shop with his two month old Mathews Switchback. Durring the middle of september he was going down some backmountain road and his bow case bounced out of his pickup truck. He was pulling a big horse trailer, long story short, he ran over his bow with his horse trailer andhis bow case and bow with accessories were damaged beyond repair. About the only thing that was good was the release, and wrist sling and a arrow or two.Mostofthe arrows in the case were broken as well as the accessories on the bow. Mathews didn't blink twice about making it right and either did we. This fellow walked out of our shop the same day with a brand new Switchback and Mathews Quiver free of charge, of course they were under Mathews lifetime warrenty. As far as new sights, rest, stabilizer, arrows, and thecase, we did charge him some just enough to cover our cost. He thought it was fair and so did we. That is what a pro shop is suppose to do, and if we didn't there are enough good pro shops around as you can see/read from this threadthat we would loose our business elseware. At that time we had three good pro shops in town. Sadly one went out of business becuase the owner went through a bitter divorce and his wife wanted half of everything. He is now in head management at Sportsmans Warehouse down in Salt Lake City. Anyway its sad that so many pro shops are not really PRO SHOPS! Not to brag in away way, but archers here don't need to worry about what pro shop. They only need to worry about what brand of bow they want. Maybe that is why we have so many people come from out of state to buy Mathews bow from us, as I am sure the same with Buds and Hoyt. As a area we are more expensive than a lot of other places but if you get the service then its worth it IMO. Sorry for hijacking the thread, just my 2 cents.

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Appalachian Archery in MD is the same way. The guy has spent hours working with me or leaving me alone when I wanted to just shoot. I didn't like the length of my D loop and he replaced it for free. My Bowtech had some issues and it was replaced with a new one. He putmy rest, peep and D loop on it without charging me forset-up. Even after I offered to pay. I was shocked at the effort that he put in to helping me out.

That's why I'm willing to pay a little more for things when I stop in there.If I were charged for all of the help it would have cost me hundreds of dollars. The lease I can do is buy something off of him once in a while to show my appreciation.

I think that's the part that we sometimes forget when looking for the lowest deal at Bass Pro or on ebay. I'm not saying I buy everything off of Derek. But I stop in when I'm traveling back and forth to PA and always try to buy something to show my appreciation for what he's done for me.

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yeah that's definitely good to hear about! That's grade A customer service. I'd go back to that guy for good.

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This thread burns my buscuits! I was talked into buying a sight at my local bow shop. Hated it and they said that maybe I should have thought more about my purchase. No offer to help no nothing.

Tom

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I'd find another shop then. Even if you have to drive an hour or more. A shop should never talk you into buying anything. They should have even put the sight on and let you shoot it first to decide.

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Glad 2 hear u had a great experience. I think that each shop experience is dependent on the owner. I went 2 a guy a few yrs ago, when all I could afford was a "box-store" bow. He gave me grief over buyn' that bow. My reply was if he could sell me the exact same type of bow fully loaded for $100, I'd buy it from him. At that time that's all I could afford.Now I went to a shop in Machesney Park, Ill & bought a Bowtech. Can't say enough about the shop/owner & product. I recommend him 2all my friends. In fact I'm going there this Sat for new cams. It would be nice if every shop owner was as concerned about customer service as yours was. As for the first guy, he gets business turned away from anyone I know.

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Needs to be more shops like that around.. i would drive 100 miels further for good service than drive 10 for crappy service! COngrats on finding a good shop. Tell him to make one on Cape Cod and hed make millions.

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As stated before, you are lucky to have a shop with that kind of service.

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I have to agree withthis. As I've said before, I only have two choices. I already know that if anything goes wrong with my Drenalin, MY shop owner will send it in to Mathews and I'll be missing a bow for as long as it takes. I wish I had a shop like yours to go to.

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Awesome Service!