WB problem
04-27-2007, 12:39 PM
#21
Join Date: Feb 2003
Location: NY
Posts: 4,668
RE: WB problem
ORIGINAL: indianahunter83
I ended up just going to Gander Mountain and buying the part. It only cost 18 bucks.
I ended up just going to Gander Mountain and buying the part. It only cost 18 bucks.
If not..........go shoot a turkey and forget about it.
04-27-2007, 01:12 PM
#22
Thread Starter
Join Date: Jan 2007
Location: Terre Haute, Indiana
Posts: 914
RE: WB problem
Well I sent them an email explaining what happened. I also told them that I couldn't be 100% sure that I didn't break it on something and said that I really don't care if I get a replacement I just wanted them to know that it broke. 1 hour later I get this response...
John,
Thanks for the email. We would gladly replace the plastic ring under warranty. We also understand that it is in the middle to gobbler season and priorties must rule. If you have any other problems, please let us know. If you decide you need the replacement or want another to have one on hand just in case, let me know and I will get it out to you.
Thanks
Kristi
This is probably in the top 3 of customer service I have ever gotten. I would gladly shot from CAP again and will definitely recommend them to anyone.
John,
Thanks for the email. We would gladly replace the plastic ring under warranty. We also understand that it is in the middle to gobbler season and priorties must rule. If you have any other problems, please let us know. If you decide you need the replacement or want another to have one on hand just in case, let me know and I will get it out to you.
Thanks
Kristi
This is probably in the top 3 of customer service I have ever gotten. I would gladly shot from CAP again and will definitely recommend them to anyone.
04-27-2007, 01:15 PM
#24
Giant Nontypical
Join Date: Dec 2006
Location: Heaven is my home, temporarily residing in WNY :)
Posts: 6,679
RE: WB problem
ORIGINAL: atlasman
Buy a new one at a big chain store and return this one in that box the next day...........you'll be back in business within an hour and it won't cost you a dime.
Gotta do what ya gotta do to get back shooting as fast as possible during hunting season.
Buy a new one at a big chain store and return this one in that box the next day...........you'll be back in business within an hour and it won't cost you a dime.
Gotta do what ya gotta do to get back shooting as fast as possible during hunting season.
04-27-2007, 01:24 PM
#27
Giant Nontypical
Join Date: Feb 2003
Location: Phoenixville, PA USA
Posts: 5,541
RE: WB problem
Good luck on the gobblers, and good to hear you got it fixed. It's also good to hear about the good customer service on the WB. It's nice when companies standbehind their product and support the customer.
04-27-2007, 02:34 PM
#28
Join Date: Feb 2003
Location: NY
Posts: 4,668
RE: WB problem
ORIGINAL: indianahunter83
Well I sent them an email explaining what happened. I also told them that I couldn't be 100% sure that I didn't break it on something and said that I really don't care if I get a replacement I just wanted them to know that it broke. 1 hour later I get this response...
[font="sans-serif"]John,
[font="sans-serif"]Thanks for the email. We would gladly replace the plastic ring under warranty. We also understand that it is in the middle to gobbler season and priorties must rule. If you have any other problems, please let us know. If you decide you need the replacement or want another to have one on hand just in case, let me know and I will get it out to you.
[font="sans-serif"]Thanks
[font="sans-serif"]Kristi
This is probably in the top 3 of customer service I have ever gotten. I would gladly shot from CAP again and will definitely recommend them to anyone.
Well I sent them an email explaining what happened. I also told them that I couldn't be 100% sure that I didn't break it on something and said that I really don't care if I get a replacement I just wanted them to know that it broke. 1 hour later I get this response...
[font="sans-serif"]John,
[font="sans-serif"]Thanks for the email. We would gladly replace the plastic ring under warranty. We also understand that it is in the middle to gobbler season and priorties must rule. If you have any other problems, please let us know. If you decide you need the replacement or want another to have one on hand just in case, let me know and I will get it out to you.
[font="sans-serif"]Thanks
[font="sans-serif"]Kristi
This is probably in the top 3 of customer service I have ever gotten. I would gladly shot from CAP again and will definitely recommend them to anyone.
That's awesome............just another reason to use their great product.
The one thing I have always liked best about CAP customer service is...................I have never needed it. Nice to know it's as good as their gear if I ever do.
Go get a bird.
04-27-2007, 02:41 PM
#30
Join Date: Feb 2003
Location: NY
Posts: 4,668
RE: WB problem
ORIGINAL: PreacherTony
If you don't think that this is dishonest, then you're just kookoo for cocoa puffs ...... [8D]
ORIGINAL: atlasman
Buy a new one at a big chain store and return this one in that box the next day...........you'll be back in business within an hour and it won't cost you a dime.
Gotta do what ya gotta do to get back shooting as fast as possible during hunting season.
Buy a new one at a big chain store and return this one in that box the next day...........you'll be back in business within an hour and it won't cost you a dime.
Gotta do what ya gotta do to get back shooting as fast as possible during hunting season.
Yea.........you forgot the first part preach........nice try though.
ORIGINAL: atlasman
Contact CAP or take it back to where you bought it and get a new one..........no problem. If that doesn't work............
Contact CAP or take it back to where you bought it and get a new one..........no problem. If that doesn't work............
Try some decaf fella