Summit customer service
 

Well I had decided to share this story no matter how it turned out so here it goes.

I purchased a Summit Goliath earlier this year and have been COMPLETELY satisfied with the stand on all levels. I have since been up in API, Warren+Sweat and Lone Wolf and none have been as nice as my Summit........not to say they are not good stands........just not AS good.

I placed an order for side storage bags, some high traction adhesive strips, and a 4 hook accessory belt on 9-25-02. The season in NY starts on 10-15-02. I figured 3 weeks was plenty of time to get this order to me. After about 10 days(7 working) I began to worry that my stuff had gotten lost. I placed a call to Summit and was told that my credit card did not process correctly when I placed my order. No one had called me to tell me this and I basically had no order placed, shipped or even waiting for me. I asked why no one called me and I was told "I don't know" I then said kind or sarcastically "So if I didn't call you guys I just would have NEVER got my stuff or even a phone call???" the reply I got was "I guess so"

Now I was getting mad because I was not only getting odd answers to my questions but I also stood a good chance of having to carry all my crap in my pockets and have no where to hang my accessories.

I asked to speak to anyone higher then who was on the phone. A man named David came on the phone and once I told him my story it finally seemed like I had reached the Summit company I am familiar with. He was very understanding, polite, sorry for the mistake and honest about trying to fix it.

To make a long story short........David explained to me that they had some problems with a employee who had made more then one mistake similar to mine.......that person is now gone and the problems are being fixed ASAP.


I am very happy to report that I received a box on Friday with all my stuff in it along with a camo Summit hat that will be on my head come Tuesday.

All I ever ask as far as customer service goes is that I am dealt with in an honest straight forward manner and if a company makes a mistake they should do whatever is needed to remedy that situation.

We all make mistakes.......it is what you do about those mistakes when they are discovered that makes all the difference in the world.


I will say that I handled the situation well on my end too. I did not scream, swear, yell at people or demand free product for compensation. All I asked was that my stuff got to me when I needed it.......and that is what I got.......well, that and a hat <img src=icon_smile_big.gif border=0 align=middle>


Thank you Summit for running a first class operation.

RE: Summit customer service
 

Sounds like they took care of you. I have found that Summit customer service is excellent along with all their stands and products! That's one of the reasons I have been using their stands for over 10 years.

TAKE YOUR KIDS HUNTING AND YOU WON'T BE HUNTING FOR YOUR KIDS

RE: Summit customer service
 

Yea they did.

As long as things stay the way they are at Summit today.........I will always have an open account there.

It was very nice to feel like someone actually CARED that my order got screwed up.

Plus the side bags are GREAT!!!!! recommend very highly.

RE: Summit customer service
 

I've had three dealings with summit customer service and have not had a problem. They have always been excellent. However, that belt you put around a tree to hang stuff on is crapola. The latch broke on mine the first time I used it.

RE: Summit customer service
 

I too have found their customer service to be top notch.