Don't know who to blame but I will find out
06-02-2005, 07:21 PM
#1
Thread Starter
Join Date: Oct 2003
Location:
Posts: 38
Don't know who to blame but I will find out
I posted the other day that my Parker bow's top limb broke while I was practicing.I call Parker about the warrenty and they say it's all good and they will replace both limbs but I have to take it to the nearest dealer so I go to where I bought it in Chesterfield VA and give them the bow to fix and specifically stated "Parker said they will replace both limbs".Dealer calls Parker while I'm there and confirms over the phone they will replace both limbs.I got the bow back today and guess what ONLY THE BROKEN LIMB WAS REPLACED.I put a distictive mark on my lower limb so I know for fact I will be raising hell tommorow.Anybody want to buy a Parker?
Chris
Chris
06-02-2005, 07:53 PM
#3
Boone & Crockett
Join Date: Feb 2003
Posts: 10,679
RE: Don't know who to blame but I will find out
Maybe it wasn't Parker that screwed you over. Your dealer certainly didn't have to send the bow to Parker. Maybe he only replaced the one that was broken and kept the other new one. I suggest you call parker and speak to them to find out just how many limbs were sent to your dealer for your bow and if two limbs were ordered.
Parker has given me nothing but exceptional service any time I needed to deal with them in any way.
I had a limb crack and they told me the same thing they told you about replacing both limbs and needing to take it to a dealer. I was working for a small pro shop that didn't deal in Parker so I called the closest one that did. They said they would order me the limbs and I would have them in a couple of days. Well after about a week and a half I still had no limbs. Come to find out the dealer never did order my limbs. I called up Parker and they had me two new limbs at that dealers shop for me to pick up two days later.
Parker has given me nothing but exceptional service any time I needed to deal with them in any way.
I had a limb crack and they told me the same thing they told you about replacing both limbs and needing to take it to a dealer. I was working for a small pro shop that didn't deal in Parker so I called the closest one that did. They said they would order me the limbs and I would have them in a couple of days. Well after about a week and a half I still had no limbs. Come to find out the dealer never did order my limbs. I called up Parker and they had me two new limbs at that dealers shop for me to pick up two days later.
06-03-2005, 06:00 AM
#7
Join Date: Oct 2004
Location: Watertown Tn
Posts: 336
RE: Don't know who to blame but I will find out
I agree with bigbulls, the dealer screwed you, not parker. I would suggest another brand of bow. Parker is just the flavor of the month. Go with a long time bow like a fred bear product or as much as I hate to say it a hoyt.
06-03-2005, 06:05 AM
#8
Join Date: Sep 2003
Location: Maine
Posts: 3,555
RE: Don't know who to blame but I will find out
I tend to agree that it was the dealer who screwed you and not parker. The jerk likely billed parker for the full job and only did half the work figuring no one whould know. I'd personally call Parker and let them know only half the job was completed and then I'd call and rip someone a new hole at the shop. That's BS and I certainly would not accept that sort of halfass service without making some waves!
06-03-2005, 06:43 AM
#10
Boone & Crockett
Join Date: Feb 2003
Location: Lehigh County PA USA
Posts: 12,157
RE: Don't know who to blame but I will find out
I would definitely contact Parker directly to see what transpired. Though Parker isn't a huge company I could definitely believe that whoever you talked to on the phone was not necessarily the person that processed the order. In any case I would try to gather all the facts before coming any conclusions. Give 'em a chance.