new cva
#12
#13
Nontypical Buck
Join Date: Mar 2009
Location: Saxonburg Pa
Posts: 3,925
You know I like my MR. I just bought a 45-70 CVA scout to convert smokeless. I like the MR better then the Triumph to be honest. But that by know means, means the CVA is a better quality gun. CVA is not at the quality T/C and Knights are. But they have made tremendous progress no doubt.
#15
Here's a question for you, Pete and Jenks, doesn't the fact that you have had to USE the customer service line for CVA so many times speak to the quality of the product itself? I've been a Marlin owner for over 50 years. Had to call customer service exactly once in those 50 years for an ejector spring gone bad (pre internet). Been a TC owner for over 25 years. Had to use their customer service exactly once for a broken hammer spur (and it was MY fault). Was a CVA owner for exactly 4 months, had to use their customer service line exactly 3 times!! Bad hammer spring, broken trigger mechanism, another bad hammer spring. Kinda speaks for itself there doesn't it?
#16
Banned
Join Date: Dec 2008
Location: Boncarbo,Colorado
Posts: 9,186
excellent rifles! Some expect a $3000 rifle out of a $400 gun, and you know how that goes. Every single cva i've owned shot excellent and held up for years of my abuse. Can't get a much better gun IMO, unless you go custom and still shoot the same groups.
#17
Here's a question for you, Pete and Jenks, doesn't the fact that you have had to USE the customer service line for CVA so many times speak to the quality of the product itself? I've been a Marlin owner for over 50 years. Had to call customer service exactly once in those 50 years for an ejector spring gone bad (pre internet). Been a TC owner for over 25 years. Had to use their customer service exactly once for a broken hammer spur (and it was MY fault). Was a CVA owner for exactly 4 months, had to use their customer service line exactly 3 times!! Bad hammer spring, broken trigger mechanism, another bad hammer spring. Kinda speaks for itself there doesn't it?
I've used TC's CS 3-4 times and never got satisfaction. To be fair it was after S&W owned them. Knight was a joke when I tried to use them. After trying 6-7 times I only got through once and the woman who answered the phone was clueless.
It doesn't matter how many times you have to use a CS. You want satisfaction even if it's only once. I've called CVA many times to answer questions I had. Not a problem, but a curiosity question. I always got through right away and they answered the question politely.
You may think CVA has problems, but CS isn't one of them.
#20
Yes, TC's CS was horrendous right after the takeover from what I have heard. And their products suffered for a bit as well. For a good while it was dang near a crap shoot whether or not you got a decent shooting barrel. From all I have seen though, they finally righted the ship and people are starting to get the old quality they always got from TC in the years past. Pretty much the identical story with Marlin as well. Though their reasons for quality drop was because of old worn out machinery and tooling and quality was suffering even before the takeover.