Thompson Center Customer Service
02-05-2013, 11:37 AM
#1
Dominant Buck
Thread Starter
Join Date: Feb 2003
Location: Wisconsin
Posts: 21,193
Thompson Center Customer Service
Most of the time we hear about customer service in a negative connotation. Not always, but often enough. So I figure I would tell of my experiences with Thompson Center.
As some remember I was shooting my Black Mountain Magnum 50 caliber Traditional style rifle and the hammer had the nose split on me. This rifle shoots musket caps.
Well I finally got around to contacting Thompson Center about the problem and asked them if they could send me a new hammer. They refused, saying it was not their policy to mail out parts. BUT If I were willing to send them the lock and damaged hammer, they would be glad to fix it free of charge. I agreed to their terms. After all its not like I didn't have a rifle to shoot in the mean time.
So with their pre paid mailing label I sent off the lock with hammer attached. Today I received the lock back with a brand new hammer installed. I replaced the lock and an now good to go again.
I just wanted to say, it never cost me anything since they paid both ways.. and they did install a brand new hammer on the lock. That to me is good customer service. The process took only three weeks. Not too bad.
As some remember I was shooting my Black Mountain Magnum 50 caliber Traditional style rifle and the hammer had the nose split on me. This rifle shoots musket caps.
Well I finally got around to contacting Thompson Center about the problem and asked them if they could send me a new hammer. They refused, saying it was not their policy to mail out parts. BUT If I were willing to send them the lock and damaged hammer, they would be glad to fix it free of charge. I agreed to their terms. After all its not like I didn't have a rifle to shoot in the mean time.
So with their pre paid mailing label I sent off the lock with hammer attached. Today I received the lock back with a brand new hammer installed. I replaced the lock and an now good to go again.
I just wanted to say, it never cost me anything since they paid both ways.. and they did install a brand new hammer on the lock. That to me is good customer service. The process took only three weeks. Not too bad.
02-05-2013, 11:41 AM
#2
Guest
Posts: n/a
You can't ask for much more than that. I wish more companies had that good of customer service . That's one area that seems to be falling by the wayside anymore. Sometimes I feel like some of these companies want to sell their stuff but once they do then they could care less . Bravo for TC
02-05-2013, 01:37 PM
#3
Nontypical Buck
Join Date: Aug 2010
Location: Anne Arrundle County, Maryland
Posts: 1,672
QUOTE "They refused, saying it was not their policy to mail out parts."
That's funny. I called them once and told them that the hole that the screw goes through to hold one of the thimbles on my Hawken had become enlarged and would no longer stay on the rifle. With no questions asked I had received 2 new thimbles with screws in the mail within a week. They certainly do have great customer service.
That's funny. I called them once and told them that the hole that the screw goes through to hold one of the thimbles on my Hawken had become enlarged and would no longer stay on the rifle. With no questions asked I had received 2 new thimbles with screws in the mail within a week. They certainly do have great customer service.
02-05-2013, 04:32 PM
#7
Fork Horn
Join Date: Dec 2012
Location: Vermont
Posts: 486
I had my TC Venture recalled because of the trigger mechanism. Like everyone above, I shipped my gun out at their cost and they inspected the rifle and shipped it back. I totally expected for the rifle to be gone for months but received it back in only a matter weeks. TC has excellent customer service and I would recommend that if anyone is looking into buying a new gun, give TC a chance. They are as accurate as they advertise and good customer service to boot.
02-05-2013, 05:13 PM
#8
Boone & Crockett
Join Date: Apr 2007
Location: River Ridge, LA (Suburb of New Orleans)
Posts: 10,917
I've had nothing but good experience with TC. Called them once and told the pretty lady (well, she sounded pretty) that I'd read on a Internet forum that TC had off-set hammers for Renegade and Hawken rifles. I said I had just put a scope on a Renegade and, while the hammer cleared the ocular bell, it was very very close. She said "give me your address and I'll send you one". I said "can you send me two. I have another Renegade I plan to scope". She said "sure", and two new off-set hammers arrived a week later.
02-05-2013, 06:25 PM
#9
Dominant Buck
Thread Starter
Join Date: Feb 2003
Location: Wisconsin
Posts: 21,193
Why they would not just send me the hammer I have no idea. The woman I talked to was very insistent that if they just sent me the hammer they would have to charge me for the part. But as long as they were paying the shipping, I really did not care, although it was a devil to get that lock off. You had to take the tang off also to get the lock off.
