dburns51

Semi
And how long is Virtuous Cousin's virginety going to last, now that the weather is warming up and spring is in the air?

bronko22000

Wow - great service. When I got home a box was on my front porch. My lock - all new - except for the casting. The packing list stated all new internals installed and new hammer. Total turn around time - 10 days from the day I sent it out, including the weekend.

Semisane

That's great Bronko. The Hawken is all locked up again. Your experience with TC is just about the same as I've gotten every time I went to them.

lonewolf5348

t/c does it again

bronko22000

I'm going to send them a thank you email. I'm sure they get enough complaints and I always feel that they should also get a pat on the back when they do things right.
I feel the CS is great considering I bought this rifle used from God knows where and to send a part back and had it totally rebuilt free of charge.

alleyyooper

Funny they were talking about customer service on the morning news one morning this week.
25 people had a product complaint, all 25 people were happy with the out come. They told 5 other people about the good service.

Another 25 people had a product complaint, none of them were happy with the service. They told 12 people how unhappy they were.
If you have a product complaint that isn't fixed you most likely will not shop that store or buy that product the rest of your life.
How ever if you are happy with a fix you will use that store for many years as well as the product.

Al

dburns51

These days with all the cutbacks on employees customer service has been taking a backseat. I am glad to here that TC's did you right.

rafsob

Geez, talk about a degraded post!!!

You guys are sick.