Knight and T/C Customer service.
 

I bought another Knight Vision awhile ago when they were on sale. Found out recently it had the same problem my other one had firing primers consistently.

This past Muzzleloader season in Ohio a friend borrowed my Triumph and broke the trigger guard off????? Not really sure how but it was really cold when it broke.

My point is i boxed up both Muzzleloaders and shipped them both out UPS on 1/18/2010. I was very surprised to see my Knight on my porch on Friday 1/22/2010 fixed and ready to use.

I will post when my Triumph gets back and see how long it takes.:wink:

Never had experience with Knight, my feelings on T/C are mixed. As I recall the turnaround both times I had my Omega stock in were decent, but I was pretty irate that when the gun was faulty from the factory (front swivel stud hole oversized, stripped out the first time I put a sling on it) I had to pay shipping to them, have them simply screw it back in without fixing the problem and ship it back just to pop out again, then pay a SECOND time to ship it back to them to fix it right.

The repair came out good in the end but they should have at least paid shipping the second time if not the first.

While we are talking about customer service, I feel CVA should be in the mix. I had a problem with synthetic stocks that would keep cracking on a Kodiak I bought at WalMart for $99. They paid all shipping. Sent me a new stock first round. It cracked. I sent them the gun on their dime and it came back with another stock. It cracked. Gun went back on their dime again and returned with a custom laminate stock after they called me for some measurements. The gun was so beautiful when I got it back I traded it to my brother for a TC Omega he had because I could not bring myself to scratch it up in the woods. CVA has great customer service. The whole process of 3 stocks took about 8 weeks until I got the gun back for the last time with the laminate stock. They also did a trigger job on it the last time free of charge for the trouble. I am now in the process of trying to buy the gun back from my brother, but it is going to cost me more then $99 this time. :biggrin:

Here is a link to the thread when it was going on-

http://www.huntingnet.com/forum/blac...-resolved.html

Grouse, i got two of the visions also when they were on sale. Heck of a buy for the money, had issues with one of the breech plugs. Called, sent the gun and got it back in record time fixed and shooting well. Can't complain one bit about the cs with them.

I'm a little curious if those visions were purchased from Sportsmans Guide. They used to have a retail store about 20 miles from me and it seemed like a lot of there stuff was not up to snuff on quality, almost like factory seconds. I bought an 8 pack of tree steps from their store and a couple of them were threaded very poorly. They could have been dangerous to use. That was about 10 yrs ago or so.

They did come from the Sportmans guide i believe. Atleast the same run of Muzzleloaders.

The two i purchased came from a local gun store, they ordered 100 of them and run them out the door for $199. Sold everyone pretty quick. I got one based on the price and the gm barrel, noticed they had two styles of bps. The one shot so well for me, i went and grabbed another, got the last one they had. I have both styles of bps and both work fine for me, just that one is harder to get the primers out, non magnetic one, i opened it up just a bit and it helped. I would really like to modify one for the vent liner deal i've read on here, but my tools consist of a rat tail file and a prayer so i'll have to wait on that one.

I called T/C today and was told my Triumph wont be done for six to eight weeks. Do they have that many problems or limited amount of people???? Oh well, i really dont need it.

why dont they just replace the rifle with a new one? What was wrong with it anyway?

Didn't they lay off a bunch of those people last year?

I specifically said do not send me a new rifle. A friend borrowed it for Ohio ML season and broke the trigger guard????? Not sure what happened but it was broke.

I believe that to be true now that you mention that. At least my Deer hunting is over anyway.

If what I heard was correct they laid off half or better. CS will end up as bad as Smith and Wesson.

I know this is off the subject a little, but a friend of mine bought a TC Triumph and about half the way down the barrel the Bullet got tight and he had a heck of a time getting it past this spot. He called TC and the said (that some of the Barrels had different speck's) on them. He sent it to TC, got it back and it was fine after that.
His question to TC was how could there be different barrel specks for the same MLer??? his question was'nt answered in his return barrel, just the barrel. Also it took over 5 weeks to get his new barrel.
Has anyone else experienced this with there Triumphs? His Triumph was purchased at Cabela's the same time as another Friend of mine got his, I got the one my Friend got and later sold it to a friends Son for a great price.
(BP)

Breechplug

In the wonderful world of ML barrels - there are no standards. One companies 50 cal may not and probably will not have the same bore diameter as that of another company. Even within the company the 50 cal bore may vary from .499 to .502/3. Since there is not an exact standard it does allow the manufacturer to extend the use of some cutting tools and does not require a tight inspection system.... benefit - less expensive.

That is the reason for all the different sized sabots.

Mike I guess then that's the reason when you get a real (Shooter) you should keep it, shotgun, Rifle, MLer, ect...I have always wondered why the exact same gun will shoot differently with the exact same load, that explains it. But you'd think they all should be the same size bore as the other in the same model.
It's like I have a OLD H&R 10guage, extra full choke that I use to use for Turkeys and Geese. I could kill a Turkey at 50yds and he'd never move a muscle, yet a friend had the same gun and he couldnt hit crap with it with the same load and missed many Birds. It's like they have a mind of there own, either there good, not so good or bad, and we have to make good on the one we get.:confused0024:
(BP)

Many years ago i had a sidelock go bad on a T/C and they said send it in and they paid the return and was very fast. I think mybe now the problem could be they got so darn big their service is slower. Happens sometimes when co. gets too big.

Maybe I'm way off base here. Why couldn't you just have asked them to send you a new trigger guard? It seems like it would be a lot less expense all the way around.

flounder33

The trigger guard is part of the trigger group, and because of liabilty TC or a qualified gun smith has to do the work. Liabilty worries are huge these days - especially when it comes to triggers...

Now I got it.

Still no Triumph yet.:(:confused::confused::confused::confused::con fused::confused::confused:

Does TC authorize any dealers to do warrenty work? If not I hope they correct the down turn in their customer service. Espically for all you TC ml owners.

Hey Tom,
Did they give you some sort of tracking number for a refernce when calling?
With all the support they have you would think they could set up some type of web based tracking for gun repairs.

I asked that same question. The answer was no. They dont even let you know they got your gun.

Boy Im glad I never had to deal with TC, I hate not getting any answers, let alone a Tracking Number, they should do that if anything. Im not putting TC down, they make great MLer's but they should do better with Customer Service.
I bought a CVA ACCURA when they first came out and when I recieved the ML there was a problem with it. I called CVA and with in (Minutes) I had a (Pre-Paid UPS Shipping Label) e-mailed to my computer to send it back. Now it get's even better....I was told to ship the ML back and as soon as the UPS Tracking Number was in the system I would have a New ACCURA shipped to me. I copied the UPS label on my printer, packaged up the ML, went to UPS, shipped it and the next morning I had a Tracking Number for My New ACCURA that was on it's way the very next day. In three days from start to finish I had a new ACCURA. Now That's Customer Service!
The best part was My New ACCURA was on it's way befor they even got the one I sent them........beat that TC!
(BP)

well something must have changed,when i sent in my triumph last year i received a note in the mail that they received it with a work order #.the action on mine had loosened up a little and the barrel had some pitting due to my improper field maintainace during hunting season.so i sent a note with the gun asking to tighten up the action and if i could buy a new barrel for my favorite ML.two weeks later i called and was told it in the inspection room.a week later i received a brand new triumph! i'll be a TC fan for life.........karl

That's the problem i have with T/C. I dont want a new gun, i want my gun. I specifically noted that on my paper work this time. If the ML is not fixable, that's a different story.

Two months ago today, i sent out my Triumph. I still do not have it back.:bash:

First off, my Triumph came back today. Just a hair over two months. And they did not replace the barrel or the gun. Thank God. But they sent the gun back without the breech plug. Everyone makes mistakes i know. But with the turn around time and now this????? I really think it's pathetic. If CVA and T/C are the future, i highly suggest buying a couple Knight Elites and sale the rest. It's a shame because the Triumph is a pretty darn good ML for anyone.

Tom,
I guess when T/C was bought out the new owners forgot what the word customer service was all about. I hope who ever buys Knight keeps up with the buyers needs when it comes to repairs.

Tom,
I guess when T/C was bought out the new owners forgot what the word customer service was all about. I hope who ever buys Knight keeps up with the buyers needs when it comes to repairs.

Just got off the phone with T/C. They claimed a Breech plug will be mailed out today. That's good news if it happens.

Called T/C to check on my breech plug. Dianne told me there was no order put in. She also said the shipping department is way behind. She also told me they dont have the plug in stock.

After talking with her, it really sounds like a sad situation. The funny thing is, T/C spent alot of money trying to put Knight out of bussiness and really accomplished nothing. Knight's customer service and parts orders are as strong as ever.

Customer service
 

I have had nothing but poor service from TC ever since I first bought my Omega. People you talk to on the phone don't know diddley about rifles and they do not answer E-mails either.

This is weird. When I had stuff done by TC they did an awsome job. They screwed it up first, but they fixed it really quick. Even got a new stock out of the deal and this was done last summer. On the phone if the ladies didn't know what I was talking about I was able to talk to one of the gunsmiths. So I guess its all in what luck you have with.