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-   -   CVA Customer Service A+++ Thank's MountainDevil54 (https://www.huntingnet.com/forum/black-powder/283412-cva-customer-service-thanks-mountaindevil54.html)

Breechplug 01-19-2009 06:39 PM

CVA Customer Service A+++ Thank's MountainDevil54
 
I recently had a forum regarding the ( Barrel-Lug ) on My CVA ACCURA and MountianDevil54 told me to contac Mark Hendricks at CVA. Well I did and he was right on the problem. He told me to ship the ML back asap and he would replace it with a new one. He contacted Thomas MacAulay and told him of the problem and told Thomas to send me a pre-paid UPS label and ship the ML back. Mark also told me as soon as My return was in the UPS system he would ship me a new ACCURA. Well talk about FAST! I shipped the ML out on Friday and as soon as Thomas got the information on Monday (today) My new ACCURA was shipped and on it's way to me. And they have'nt even received the one I sent to them yet! Now talk about Customer Satisfaction! Can anyone beat that, let's see if TC will do that. I'll post my findings on the problem of my barrel lug problem as soon as Mark let's me know. Thank's Mark and Thomas at CVA, and Thank You MountainDevil for hooking me up With Mark. He's a Great Guy!

cayugad 01-19-2009 06:44 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Well that does say a lot for the way they handle their customer complaints. It is that kind of attitude that will make loyal customers.

MountainDevil54 01-19-2009 10:07 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Excellent news!!

And you're very welcome. Mark helped me a lot with an X-150 i had with load data and such. Great guy to talk.

Let us know how the new Accura is.

MLKeith 01-20-2009 08:10 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Mark is also the guy I had communication with relative to the lower limits set by CVA for maximum loading recommendations. With my comments and apparently a few others he addressed the problem and they are now revising their manuals to be inline with the competition. I had asked about why they had not tested at elevated levels and he assured me that the testing was done but they only recommended what they thought was an efficient load but with longer barrels more powder could be used so they have upped the recommended maximums. He is quick to respond which impressed me also.


ORIGINAL: MountainDevil54

Excellent news!!

And you're very welcome. Mark helped me a lot with an X-150 i had with load data and such. Great guy to talk.

Let us know how the new Accura is.

vadeer 01-20-2009 08:34 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
I just sent them an email re: barrelspecifications andtheir barrels. I hope I have the same success. Thanks for sharing.

Old/New 01-20-2009 02:25 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Good to hear CVA is so customer oriented!

Breechplug 01-20-2009 04:22 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
When you find out the specs, would you please post them so all us CVA shooters will know the results? Thank's, Ron

vadeer 01-21-2009 01:19 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Sure thing, Ron.

gregrn43 01-21-2009 03:48 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Thats good to hear seeing how I have two now. Well I got one and my wife has the other one lol.

cayugad 01-22-2009 06:44 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Today, I just had an opportunity to use CVA Customer Service. I have shot my old CVA Staghorn Magnum so much that the screw that holds the trigger assembly is worn and will not grasp, and the washer is worn. So I figured I would use their customer service and fix that part. So I contacted CVA and told them I needed the trigger screw and trigger washer. I explained that I have worn it out in use.

They emailed me back a PDF file. It is a schematic of the CVA Staghorn Magnum,so I can get the right part number, and then a PDF file that opens up into an order form. The trigger screw is $1.00 so I ordered two, fora spare. And the Washer is .50 cents so I ordered two of them as well. Shipping is $5.00 for all orders under $30.00 though. So shipping is pretty good...

Well the order form is filled out, and the check is in the mail. Maybe CVA customer service might not care as much about their older model rifles.. so keep that in mind.

hunting junkie 01-22-2009 07:15 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
cayugadcan i see a pic of that staghorn i got one but never seen it in sst,I bought mine years ago
for 100.00 can't beat the gun for the price,changed it to 209.Bought both of my boys one three years ago
on sale for 80.00,the only two leftmy youngest which was 13 at the time he got it has not missed yet 2 bucks 3 does so far,
really proud of him.Kinda strange for some reason but i got a new pro hunter this year and it makes me love
the staghorn even more.

Breechplug 01-22-2009 07:19 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
You want to see a good one, if I could post these pics and new how I would. Can I send you 2 pics to your e-mail address??? Im sure you'll find this interesting. Ron, my e-mail is [email protected]

cayugad 01-22-2009 07:33 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 


I paid $89.00 for that rifle, new. And it sure has been a good shooting rifle. I did go all out and put a $39.00 Simmons Pro Diamond scope on it through.. :D

hunting junkie 01-22-2009 07:55 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Yes they are some really good shooting guns for the money, can't beat them. I like the sst on it thats for sure.
Mine has a high dollar tasco on it:D

cayugad 01-22-2009 08:22 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Well I get them new trigger screws and get it all back to new condition it shoud be fine again. I like shooting the rifle. I never shoot more then 90 grains with it normally. But it will shoot about anything I stick down the barrel very well. Mine also shoots Shockwaves well.

hunting junkie 01-22-2009 08:37 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Never tried sw yet might have to try that today,i used 44 cal. 180 grain most of the time then shot
pb both shot good.I just picked up a new bp sunday at cabela's for it i broke my son's last year.Four
days left in the season last year and i did not lube or wrap it,bad move on my part,so it broke coming out and
since i had the new ph i gave my bpto him.I'm gonna have to get her out today for a round or two.

Breechplug 01-22-2009 08:37 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
I received My (Replacement) ACCURA as promised from Mark at CVA today, sent in the one in need of repair last Thursday, and today the new one arrived, one week total, not bad.

hunting junkie 01-22-2009 08:51 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
When i ordered my 209 conversion kit,well i had my wife order it while i was at work cause i was busy that
day they refused to sell it to her before they knew the year of the gun because of the recall.So she had to call me and i had to tell her where it was, which row, color, blah,blah,blah by the the time i got done with her i could
have called them 5 times.But the point of the story is they at least cared that it could have been bad.

vadeer 01-24-2009 08:01 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Ron -

CVA declined to providespecificationsor to rate their barrells.
Instead theyrecommendedthat I use the following sabot in my gun.

Cabela's has them for$22 at 15 count. Reviewsread well.
http://www.cabelas.com/prod-1/0049036216422a.shtml













The one we recommend is the slick load sabot


Slick-Load™Sabots
AC1563 -.50 cal., 250 Grain
AC1564 -.50 cal., 300 Grain
15 Pack $27.95
Horizontal flutes make it the easiest loading sabot and provide a better gas seal while holding the sabot securely in the barrel.
[/align]


Breechplug 01-24-2009 08:14 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
That's too bad, I was looking forward to a answer fom them. I had Mark from CVA on the phone the other day and forgot to ask him about it. He's suppos-to get ack to me on Monday about a few things and when he does I'll remember to sak him and I'll post the findings. Ron

Breechplug 01-24-2009 08:31 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
I never was a Big fan of the Powerbelts and have'nt tried the slick-loads so I cant say either way if they'll work good or not in your ML. I have tried a-lot of Sabots in My CVA's (have 5 of them) and all of the one's I have shoot the 204gr. HP XTP Mags the best. I was getting them from Cabela's in a blister pack from TC. They are the (TC Mag ExPress Sabots XTP's) item # IK-213839 for $12.99 a 30 pack. Look at the reviews from others who have used tem from Cabela's. You can also get them in different sizes (The Hornadays XTP's) in bulk from Cabela's and save a-lot of money this way and also the sabots. Of course CVA is going to recommended their Sabots for their ML's, as it's their product, but there are a-lot more better choices out there for your ML that will shoot and preform a-lot better. Good Luck and I hope you find that perfect combination for your ML. Let us know what you decide and how it work's for you. Ron........check Cabela's for the Hornadays in Bulk (100) item # XZ-21-3189 for the 180gr to 300gr XTP's $21.99 Happy Shooting! This bullet wont let you down!

spaniel 01-24-2009 06:23 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
They sent you a pre-paid shipping label?? That's a point for them over T/C.....

Breechplug 01-24-2009 08:26 PM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Boy, I better slow down on the key-board when I type my reply's, I see I forgot how to spell!!!! YES, CVA sent me a (Pre-Paid) Shipping Label (UPS) to send in My ML, Not only did they do that, but as soon as I had it shipped and my UPS information was in the UPS's system, my replacement was shipped, befor CVA even received the one I shipped! Total time (One Week) from the time I shipped my ML to them and received my replacement, you cant beat that. And I shipped it on a Thursday, so Sunday does'nt count, 6 days total.

vadeer 01-25-2009 04:08 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Thanks, Ron. If I was to purchasethe bulk bullets (XZ-21-3189), do you know, or can you recommend, thesabot to match the Thompson Center XTP Mag Sabots(IK-213839)set-up in .50 cal?

Breechplug 01-25-2009 07:35 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Im not exactly sure wich sabot would be the right one as I have purchased mine in the bulk (30) pack bullets and sabots from TC. I'd give Allan a call at Harvester Sabots, tell him what bullet you are using and Im sure he can help you. Allan @ Harvester Sabots Phone # 1-800-922-6287 Does anyone else out there know what sabot to use? Again, and someone quote me if Im wrong. The Bullets (hornadays) 240gr. HP XTP Mags that I get in the TC 30 bulk pack are a (Muzzle Loading Bullet) made to preform better in ML's and they are not a (Pistol Bullet) as the one's you buy in bulk of 100 from Hornaday. Hornaday made this bullet special for the use in ML's

cayugad 01-25-2009 08:13 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
When you look at the bulk bullets look to see whether they are .44 caliber or .45 caliber. Next look at their diameter. That will tell you want sabot to purchase. If they are .430 diameter (44 caliber)and you have a tight bore then I recommend the green Harvester Crushed Rib sabots. If not tight, then the green .429-.430 Knight (MMP) work real good.

If they are .451-.452 (45 caliber) then you need the black harvester crushed rib sabots for the tight bores or the MMP black sabots for the loose bore.

If they are .457-.458 then you need the orange MMP sabots for them.



Breechplug 01-25-2009 09:24 AM

RE: CVA Customer Service A+++ Thank's MountainDevil54
 
Hi Cayugad, this is what is say's on the plastic container (Thompson Center Mag-Xpress Sabots with XTP Bullets) .50 Cal. 240gr. XTP Bullet. Does this help determine the size of the sabot? The item # from Cabela's for these are ( IK-213839 )I would also like to know if these Bullets from Hornaday are the same ones I can purchase in bulk of 100 to save some money, and also the size of sabot. Also these are the (HP XTP Mag's) and they dont say that on the container. Thank's for your time. Ron


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