TC service
 

Are there any tricks to getting TCs customer service to answer the phone? I have been trying for 4 days. I did get hold of the custom shop. The lady said they have trouble getting through to them also. All I want is a new lock screw and if possible pick up a spare lock!! Patty finally got an e-mail to send from where she works. I couldn't get one to go through!! Almost got POed enough to sell my TcS!! But not quite yet!! Gettin close though!! Modern technologyis getting to me!!

RE: TC service
 

Easy there big boy!! :D Every gun relatedplace I've dealt with in the last week seems to be overloaded with orders. Called Powder Valley this morning and got a recording saying due to the backlog of orders they are not answering the phone at this time. The economy may be in the tank, but there sure seems to be a lot of cash being spent for sporting goods.

RE: TC service
 

They may be having an IT issue, who knows until you talk to them.

I've never had an issue with their service. Hopefully a temporary thing.

RE: TC service
 

I just talked to them. They said they had put in a new phone sevice in the last week. Maybe that is part of the problem.

RE: TC service
 

i called them last week and got someone right away. needed a new screw for my omega and they sent one free.

RE: TC service
 

I just found out that the e-mail Patty sent didn't go. I just tryed to send them one from thier website ; didn't take it. I am starting to get frustrated, to say the least. Glad I have more than 1 muzzy! MZ season here in s.mich starts in the a.m. I have probably spent an hr. total trying to get through on the phone. Won't even go to voice mail!!

RE: TC service
 

are you calling 603-330-5659? that is the customer service number i have and i got through to them this afternoon hope that helps

I should add I had to wait on hold for about 10 minutes..

RE: TC service
 

this isthe results of S&W taking over