Lyman, quality & customer service, a Joke
04-09-2007, 09:57 AM
#1
Thread Starter
Join Date: Sep 2006
Location: Loveland CO.
Posts: 129
Lyman, quality & customer service, a Joke
Hate to post such thing but these Lyman guys are wearing me out. . . .
Wanted to buy traditional type ML and settled on the GP family. After visiting two different stores and looking at what they offered I find poor fit and finish and 3 or 4 guns and figure why not just buy a kit then. . . .
1st kit, I find after 4 hours of shaping that the stock has a crack inside where it was hard to notice, My bad, Sportsmans wharehouse was real nice, exchange gun and start over, no biggy.
2nd kit, things had been going well until I tried to install the TANG bolt. . .
So I figure why not just order the new tang bolt and a few other items to have around.
So now after a month and call every week to Lyman I am told that Lyman has NO Parts to fill my tiny screw oder in America. I must wait for the next container to come arcoss the ocean. . .
They now suggest that I might get my bolt in MAY. . . . .
To add insult to injury the lady at Lyman USA says is not their problem that Lyman has not sent them their parts yet. I politley explained that SHE is the voice of Lyman and the SHE at this point is the LYMAN acting customer service person. When I asked why we can't just pull that parts from another kit I am told they have no KITS in america at this time. . . .Am I missing something here?[:@][:@][:@][:@]
NEVER AGAIN. . . . . . .
Wanted to buy traditional type ML and settled on the GP family. After visiting two different stores and looking at what they offered I find poor fit and finish and 3 or 4 guns and figure why not just buy a kit then. . . .
1st kit, I find after 4 hours of shaping that the stock has a crack inside where it was hard to notice, My bad, Sportsmans wharehouse was real nice, exchange gun and start over, no biggy.
2nd kit, things had been going well until I tried to install the TANG bolt. . .
So I figure why not just order the new tang bolt and a few other items to have around.
So now after a month and call every week to Lyman I am told that Lyman has NO Parts to fill my tiny screw oder in America. I must wait for the next container to come arcoss the ocean. . .
They now suggest that I might get my bolt in MAY. . . . .
To add insult to injury the lady at Lyman USA says is not their problem that Lyman has not sent them their parts yet. I politley explained that SHE is the voice of Lyman and the SHE at this point is the LYMAN acting customer service person. When I asked why we can't just pull that parts from another kit I am told they have no KITS in america at this time. . . .Am I missing something here?[:@][:@][:@][:@]
NEVER AGAIN. . . . . . .
04-09-2007, 11:51 AM
#4
Dominant Buck
Join Date: Feb 2003
Location: Wisconsin
Posts: 21,193
RE: Lyman, quality & customer service, a Joke
The only thing I needed from them for my Trade Rifle was the thimble rib screws. The rifle came and when I pulled the ramrod out, someone forgot to tighten them so they fell out (in the grass outside). I found a couple but needed two more. I called them and they told me basically the same thing about no parts in stock, but two weeks later they showed up at my house for free.
As for the fit and finish, I admit the finish could be better. I ended up waxing the stock because the varnish felt sticky. So I took mineral spirits, wiped the stock down good. Let and dry, and just waxed the stock. It all seems fine now. And the rifle is a good shooter.
But I can sure understand why you would be upset with them at this point.
As for the fit and finish, I admit the finish could be better. I ended up waxing the stock because the varnish felt sticky. So I took mineral spirits, wiped the stock down good. Let and dry, and just waxed the stock. It all seems fine now. And the rifle is a good shooter.
But I can sure understand why you would be upset with them at this point.
04-09-2007, 03:23 PM
#7
Thread Starter
Join Date: Sep 2006
Location: Loveland CO.
Posts: 129
RE: Lyman, quality & customer service, a Joke
Well thought I would try to email Lyman today instead of the weekly phone call. The email provided with my order doesn't even work. . . .
Isn't that nice. . . .[8D]
Isn't that nice. . . .[8D]
04-10-2007, 05:43 AM
#8
Typical Buck
Join Date: Jun 2006
Posts: 882
RE: Lyman, quality & customer service, a Joke
TEX: HERE A POST FROM ANTHER FOURM SEEM THE GUY WENT THREW DIXION IN PA.
Just got back into central Jersey from Dixon's Muzzleloading in Kempton, PA. Took one of my two .50 cal. Lyman Trade Rifles (both percussion) in due to a crack in the stock. The crack ran along the left side with the wood grain, on the opposite side from the caplock, about four inches across to where the breech hooks in.
As soon as I uncased the rifle, Greg Dixon said "Let me have a look at it". Ten to fifteen minutes later, as I was looking over the assortment of new & used rifles on display, he calls me over to the counter. "Here you go Dave, I put a new stock on it for you"
. I was just totally amazed! Greg had switched the stock to one that looks even nicer, transfered the tang, barrel, furniture, peep sight, lock, etc. and I got a new end cap and a new butt plate to boot 
.
Then I said, "how much for the new stock?" and Greg says to me "no charge, Lyman will cover this". I was blown away! Never have I ever received while-you-wait service for a gun repair! And covered by a warranty too!
I am truly thankfull that I picked Dixon Muzzleloading Shop to buy my BP supplies. This store was reccomended to me by several other members of the Old Bridge Rifle & Pistol Club's BP League. Even though it's about a 1.5 hour drive, it's well worth it!
I can't speak highly enough about the prompt, courteous service I received! They stand behind what they sell!
Still a bit in shock,
Just got back into central Jersey from Dixon's Muzzleloading in Kempton, PA. Took one of my two .50 cal. Lyman Trade Rifles (both percussion) in due to a crack in the stock. The crack ran along the left side with the wood grain, on the opposite side from the caplock, about four inches across to where the breech hooks in.
As soon as I uncased the rifle, Greg Dixon said "Let me have a look at it". Ten to fifteen minutes later, as I was looking over the assortment of new & used rifles on display, he calls me over to the counter. "Here you go Dave, I put a new stock on it for you"
. I was just totally amazed! Greg had switched the stock to one that looks even nicer, transfered the tang, barrel, furniture, peep sight, lock, etc. and I got a new end cap and a new butt plate to boot .Then I said, "how much for the new stock?" and Greg says to me "no charge, Lyman will cover this". I was blown away! Never have I ever received while-you-wait service for a gun repair! And covered by a warranty too!
I am truly thankfull that I picked Dixon Muzzleloading Shop to buy my BP supplies. This store was reccomended to me by several other members of the Old Bridge Rifle & Pistol Club's BP League. Even though it's about a 1.5 hour drive, it's well worth it!
I can't speak highly enough about the prompt, courteous service I received! They stand behind what they sell!
Still a bit in shock,
04-11-2007, 06:42 PM
#10
Nontypical Buck
Join Date: Nov 2006
Location: NW Florida
Posts: 1,838
RE: Lyman, quality & customer service, a Joke
Holy Crap!
I hate to hear that about Lyman. I have a Trade Rifle and couldn't be more pleased. I hope nothing breaks. I don't want to have to go through what you are.[&o]
I hate to hear that about Lyman. I have a Trade Rifle and couldn't be more pleased. I hope nothing breaks. I don't want to have to go through what you are.[&o]