Would you stand for this?
 

Today was my birthday, and I got stuck making dinner for family and friends. As luck would have it, my fiber optic sights came for my T/C Hawken. I dropped it off at the gunshop, a guy who I have used for years and trust, and asked him if he could throw them on, to which he said no problem. Come back, pick up the gun, and ask him how it went, and he says it was a little tight but I was able to get it on. I pick it up, ask what I owe, and he says nothing, just get yourself on outta here. I get in the car, start driving home, and peek at the barrel. I notice that there are a few gouges near where the front sight had to be hammered in with the punch. I pull over, look closer, and see that they also dented the dovetail slightly, as well as noticing the gouges were a little worse than I first saw. I had to drive home, and called him as soon as I get there. He said he hadnt noticed the damage, and that a few punch marks are normal cause the sights need to be reamed on pretty good to get in and out. I maintained my position that I dont think what was present on my barrel was normal wear and tear from sight installation, and told him I want him to look at it in front of me and then tell me it is normal wear and tear. Anyway, what would you all do in this situation? Do you think you would just shrug it off (there are only four gouges, and though they are into the metal, they arent "that bad")? I feel like demanding a new barrel, since I havent even shot the thing yet and it is still brand new...Anyway, what do you all think
Ps Any advice for installing and removing those sights?

RE: Would you stand for this?
 

well the way I look at it is I would let it go if it A. doesn't effect the sights and B. doesn't effect the shooting of the rifle. He did it for free and that might have been why. But if you are a good customer maybe he should make it right. If he values your buisness he will offer it to you, don't ask.

RE: Would you stand for this?
 

Campo

Gee whiz, I really have a problem with this. Removing and installing a new dove tail sight is not the hard. Granted the new dove tail might be a little bit larger than the old or even a little bit larger than the existing dove tail. But you don't just drive it in. It only takes a few stokes from a file to do the nessary work to install the sight.There is a jig to screw the sight in with pressure. If he did not have that jig he would have to drive it in, but that can be done without marring the barrel or the sight. There is no reason for wear and tear because of sight installation.

Is this individual the owner manager of the gun shop. If he isn't talk to the owner. If he is I believe a frank discussion is on order and at least a compromise on some sort of compensation. Installing the system is not adequate compensation, 2 screws and a dove tail sight. Did he return your old parts to you? What does the old dove tail look like?

Another option is to get the barrel fixed - it can be done, but it will not be free - someone is going to have to pay.

It is terrible to have a new gun damaged.

I really wish you the best of luck.

RE: Would you stand for this?
 

My worry would be the new site was put in wrong and damaged. As for the marks, that's not right. Any gunsmith worth his salt must have encountered this problem in the past. I have put in some different sites and it was not that I am a gunsmith. Maybe just lucky. I always masking taped the edge of the site, and the area around the barrel. If the dove tail is tight, like Sabotloader said, one maybe two strokes of the file is all it took to make that slide into place.

I think I would take the rifle back and show it to him and tell him if there are troubles with it, that something will have to be done. I am sure he is aware of the mess he made and that is why he decided he did not want to charge you for the mistake.

RE: Would you stand for this?
 

He would NEVER get any more work from me. It wouldn't be so bad if he had said that he had a little trouble with the installation and made a couple of marks on your barrel. To let you walk out the door without mentioning it tells me he has no pride in his work and does not value your business.

RE: Would you stand for this?
 

That's definetlynot a good was to start with a new rifle, I'd take it back and ask him to take a look at it and see if he offers to replace it. I also believe if he's a good gunsmith this should've never happened. I've taken them out without a whole lot of trouble and I'm no pro although I did have to hit it a few times with a file. Good luck hope the best for you.

RE: Would you stand for this?
 

I agree with this. I don't know if a full replacement is in order but something needs to be done. Definetly more than just a free installation. Which if you think about it, it wasn't free since he has cost you money by de-valuing your gun.

Tom

RE: Would you stand for this?
 

I would say he hurried you out of the shop with no charge because he did a hack job on your barrel. He should have said something up front like "I had a little trouble with the sight and marred the finish a little" and then showed you where. He could then offer the deal of "no charge" or charge you for the installation but offer to correct or have the finish corrected.

I would not accept the barrel as is and politelyrequest that the barrel finish be repaired.

If that is an issue or he refuses, then perhaps your relationship is not as good as you thought it was. Then I would certainly never give him any business, I would never recommend his business, I would go out of my way to warn others of his shoddyworkand I would file a complaint with the better business bureau.

As mentioned, sometimes dove tails take a little filing here and there and then they fit nicely without hammering them in place. He obviously did not know what he was doing. Punch marks are not normal.

Quality gunsmithing and machining results in workmanship that does not reveal the work from noticable blemish. The work should look like it was factory. I just installed front and rear dovetails on a rifle for a friendlast weekend and it looks perfect. I don't call myself a gunsmith either.

I have hada boo boohere and there before though and buggered a finish on my own rifle when a barrel slipped in the vise and gouged on the jaw of the vise, which I paid to have polished out and repaired. If that flub was someone else's rifle, I would have also paid to have it repaired.

My thoughts.

Let us know how it turns out.

Tahquamenon

RE: Would you stand for this?
 

One thing we all forgot to mention.. HAPPY BIRTHDAY!

RE: Would you stand for this?
 

I would expect the gun to come back in the same condition as I brought it to him, other then the requested changes. I think this is rediculous, everyone makes mistakes but just to give it back to you without mentioning it would piss me off the most.
If the guy told me he made a mistake and screwed up a barrell, well then we could talk about it but to just show you no respect, like your too dumb to even notice the scratches would upset me more then the scratches themselves.

Who cares if what he does doesnt effect the operation of the gun or not its wasnt scratched when you brought it to him.

If you took you car to Jiffy Lube(or wherever) and they scratched the paint while changing the oil somehow the care would still drive fine but wouldnt you want it re-painted. I know I would.

RE: Would you stand for this?
 

Well, I just thought I would share with everyone what happened today.
I brought the gun back to the shop, and the owner appeared to be in a good mood. As soon as I got there, he came over and said "alright, let me take a look at this". As soon as he looked at it, he said "Well, that is normal wear and tear from installing a dovetail sight, its just where the punch touched down, not much we can do about it." I said it wasnt really acceptable, and that Thompson Center recommends the use of a press, or at the very least use a file so things dont need to be hammered. He kinda talked around me a bit, and I finally said "Look man, I am not trying to be an ass and split hairs here, but you damaged my barrel, and when I brought it here it was new, now it is all marked up." He kinda snapped at this point, and said "What the hell do you want from me. You dont even purchase the sights from me (I didnt know he even had them), ask me to throw them on, dont even charge you for the job, and this is the thanks I get! Jesus, you try to do someone a favor and they turn it around on you." He walked over to the stock rack, grabbed a new front sight, threw it at me on the counter and said, "That is the best you are going to get, try installing it yourself without a punch!" He walked back into the office, mumbling about how he does everyone favors and didnot really give me a chance to say what I really wanted to say (insert multiple explectives here). His assistant looked at me, I didnt say a word, he shrugged his shoulders and said "Hey man, it was a bitch to get in, I dont know what else you want us to do" He then walked away. I sat for a second, swallowed my pride, threw the front sight back at them on the counterand said "I dont want your f&%^ing front sight", picked up my gun, walked out the door, and got into my car.
I called Thompson Center and told them my story, and said they feel bad that I had to deal with someone like that. They gave me a return address, said to send the barrel to them, and they could see what they could do. At the very least, they would be able to do something, according to the smith. It was nice to talk to that kind of customer service.
Anyway, I am sending the barrel back now, its been three weeks since I got the gun and still have not shot it yet, oh well, such is that way of things, gotta keep a smile on the ol kisser
Thanks for the birthday salutation cayugad, and thank you again all for your input...Ill keep you posted
Oh, btw, if anyone lives in Otsego or Delaware county NY (or near there), Just ask me and Ill tell you the name of the shop to avoid, I want to slander him in public on here, but I am the bigger man, and dont feel it necessary.

RE: Would you stand for this?
 

Campo, You are the bigger man for it. It stinks the way it happened for you but I'm glad to hear about the response from TC. I gota limited editionencore back in the fallandwhen I got it, itwas a sealed packagebut when I opened it the front forend was ever so slightly dented. I called TC and theytold me NO problem just mail it back to them and they would replace it no questions asked. Iknow thisis a little different of a situation but it might bring you some peace to know that you purchased a firearm that stands behind their prodcut and this is one of the benefits thatgoes along withthe fine craftsmanship they provide.I'm sure if TC can help you in anyway they will do thier best. Keep us posted I'd like to hear the outcome. Good Luck

RE: Would you stand for this?
 

They guy laid a load of bs on you. If it was tough to get in and he did the right job then he would have charged you and felt justified in doing so. He didn't charge you because he screwed up your gun and was hoping that you would call it square. Sorry to hear about your gun.

This gun will ultimatly be like the girlfriend that wasn't easy but you ended up getting her eventually. Just think how nice the first shot is going to be!

Tom

RE: Would you stand for this?
 

Sorry the guy was a moron!

Well, obviously his business is doing so well he can afford to throw away a valuable customer, referral and further dent his reputation.

I would for sure contact the Better Business Bureau.

I might also small claims court the bozo. You might not win, but you will drag him into court and let him tell a judgehow you should be happy and pleased that he screwed up your barrel so you could get the sight installation for free.

Happy Birthday anyway! It will work out.

Thompson/Center products and servicearetop shelf. I've dealt with T/C since 1970 and they are without a doubt one of the best companies I've ever dealt with.

Tahquamenon