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-   -   Traditions warranty update (https://www.huntingnet.com/forum/black-powder/111721-traditions-warranty-update.html)

snowman69 09-06-2005 09:58 AM

Traditions warranty update
 
Well some of you may have read my post asking about Traditions warranty because of my broken ramrod. Well I phoned them this morning and spoke to a csr and before I even finished telling her how my ramrod broke she was taking my address down to send me a new rod and it should be sent out in a day or two and get to me in a week or two at the most with no charge to me. So all I can say is fantastic customer service top notch company. I don't frequent to many other forms so if anyone asks about their service you can tell them they won't be dissappointed.

Triple Se7en 09-06-2005 01:14 PM

RE: Traditions warranty update
 
Snowman

I own three Traditions rifles. I know that company pretty good because I've dealt with these folks several times. Their warranty service is subpar at-best.They replaced your ramrod because your rifle is new &they probablyare getting a slew of calls/email complaints about the ramrod.

Further proof will be in the 2006 model. You watch... a different ramrod will on that Pursuit... just like different components are on that improved trigger for 2005.

cayugad 09-06-2005 02:35 PM

RE: Traditions warranty update
 
I'm real glad to hear that Tradition's Firearms Company takes care of its customers with excellent support!! :D I am not really surprised as I too own three (last time I looked close) Tradition rifles and have used their customer support once on a rifle that refused to fire a #11 caps. Their customer service departmentcleared that problem upby having me send the rifle in, their head gunsmith did a excellent job fixing the rifle, and then sent it back to me no charge...That was my Tradition's Hawkins Woodsman .50 caliber. A real sweetheart of a rifle to shoot.

I looked at a Pursuit LT today when I was at Wal Mart buying more muzzleloadingshooting supplies. I shot a Pursuit Pro a few weeks back, which I think has a longer barrel.I was going to ask them to remove the trigger lock so I could test the trigger butdecided against it. They were selling for $232.00 I think it was. That little rifle pulled real nice to the shoulder and I really liked the fiber optic sights on it (my friend had removed his when he installed a scope). The dots were nice and small and they lined up nice when I pulled the rifle up. I also looked at the ramrod on the rifle to get an idea what happened to yours.. Overall an impressive light weight rifle.

Finaddict 09-06-2005 07:25 PM

RE: Traditions warranty update
 
Good deal with the service. I told ya they took care of me real well. Glad to hear all went well.

Pittsburghunter 09-06-2005 08:08 PM

RE: Traditions warranty update
 
Wow Exellent!! I thought they would tear you down and give you a new oriface. I am glad to hear this, I own an 1858 revolver they sell and want to but a .32 Crockett. I now feeel better about buying the new gun.


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