muzzy,
I am not sure if it was Hoyt or if it was this shop giving this guy a hard time. From the way he was talking, he sounded as though he wanted a new bow but Hoyt was only willing to send him a new riser and he was worried about it matching the limbs/cams.
On a side note.... while I was at the shop I was talking to the owner about cracked limbs/broken bows that he has seen over the years. His son and two of his friends were in the range shootings, and then there is a loud THUD! The shop owner said "speaking of breaking a bow" and he asked his sons friend what happened. Here, his arrow fell off the string right before he shot. Apparently, he decided to try shooting his bow without a release and it didn't work