My new X-4 Viper had a creeking noise in the top.I called Summit and talked to Tim and explained the problem to him.Time was a major issue,so he sent a new top out,next day Fed-X,at no charge.The new X-4 top is great,and I did'nt miss any time in the woods.
So,Thanks Summit,for making what I think are the best treestands on the market,and thanks Tim for showing they also the customer service to match....Bob