Been there, not with Bowtech or anything, but in general, which is why 20 years ago I just gave up on the whole thing, bought my own jigs and presses, and became self sufficient. Not that that handles how you get the product in your hand in the first place. The pro-shop system is OK for beginers etc..., but there are a few of us who have been doing this for a while, and it is more trouble than it is worth. That isn't any slam on the guys on this board that do it right.

How could it be fixed, think PGA. Though I backdoor that whole process also.

I would do some of the stuff already mentioned. Something else I would do is write Mathews, after all this guy isn't exactly the Bowtech dealer of the year. Even if he is pushing Mathews, this kind of dishonest behaviour hurts everyone. It doesn't mater whether they take action or not. They probably wont if it is a one-off.

I once politely wrote Jay Maseey, famous guide and writer, to firmly and politely ask what had happened with my book, that was long overdue. He wrote back equaly politely to say gosh I'm sorry my daughter just died, and we kind of lost track of some stuff, and if I owe you a copy its on its way. Whoa! Everyone has bad days, but the 2hour drive to meet the guy illustrating Webster's definition of Moron is something we could all do without.

What about the Better Business Bureau for the town in question.

Don't drop it, but in your complaints don't exagerate it, or you may end up getting hurt too. Just the facts. He said X on the phone, he didn't have it, and tried to switch me.