that's great that they were so willing to help you out, I really wish more company's did this and folks that know of this type of service, so they would get more sales(as long as products are good LOL)

its how it used to be decades ago, company's once took pride in there customer care, and service, and wanted to have GREAT reputations for going the extra mile
and many name brands got rich in the process, and sadly, many still make money off there names due to them OLD ways, and memories of How it USED to be!
when far too many BIG named company's ride on there old reputations and make JUNK and don't stand behind things no more!!
there was time when NAME meant something, as in QUALITY<
not its seems so many company's sell junk, and could care less if you buy of them again!
as if even US customers are replaceable! and NO need to help us when we have issue's!
SO, good for this company being able to stand up and help you!
I hope when you get this camera and after some time it turns out to be a GREAT camera and many buy some due to things!

I'll go ahead and even recommend another GREAT company with great customer service
SUPER WINCH
a few yrs back I had a winch switch fail on an atv I plow with, NIGHT before a major storm was set to arrive the next evening!
I called, wanting to BUY a new one, told them the story how it just failed out of the blue
they Overnight shipped me the new switch for FREE, even though I offered to pay
and ,it was at my house the next morning , talk about FAST service, as it was about 4 pm when I called them the night before!

Awesome customer service there too!

and we got like 20 inches of snow that evening, so it really came in handy for the one place I plow at! LOL
I again, wish more company's worked this way, I think they would get a LOT more customers if they did! and have some Loyal one's too!