that is good to hear. That is the kind of customer service one should expect. Especially when a rifle costs as much as come of them do today.
While not a muzzle loader, I once had a Ruger 10/22 that was a Christmas Present. I bet I ran 3000 rounds through that rifle, tried different ammo, and it would not group. I got so disgusted with it, I sold it. The new owner got a good deal. He was a friend of mine that had always admired the rifle and said its inaccuracy was my fault. I told him the rifle was junk.
about three months later he was at my door with the rifle, wanting his money back. He told me it would not group. I had told him when he purchased it, that the rifle was no good. Finally he sent it to Ruger. They had it for about three months. But when it came back that was a tack driver. Funny thing is they never did tell him what the problem with the rifle was.