liquidorange,

I agree with you! I would be very " ticked off" if any service department treated me that way. And it would be the end of my business with such a company!

I think for the sake of satisfaction that I' d fire off either (or both) an e-mail to their corporate headquarters as well as a certified letter. I would state all relevant information and give them a final opportunity to make it right. ($169. is far too much to throw away.)

I would do the same for the " order house" . If they carry a product whose manufacturer will not stand behind its product they should take remedial action of some sort. If they refuse to assist you in rectifying the problem......make their name known as well.....and refuse to do business with them in the future!

Any other information I included in my earlier posts was only to state my feelings and experiences with optics in the past. It was in no way meant as a reflection on anything you stated....but rather to provide info towards making a decision on your " new binos" !

Once again, best of luck in finding a suitable resolution!