HuntingNet.com Forums - View Single Post - More problems with the Weather Shield on CVA Mountain Rifle
Old 09-23-2012 | 06:21 AM
  #89  
1874sharpsshooter
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Originally Posted by rafsob
Well got a call back from a very nice fellow named Brensen from customer service. He explained that I should use the rifle for this years hunting ML season as long as all is well shooting it. I told him it is a tack driver and that would not be a problem.

He said that after the season is over he will send me a call tag and have the gun sent back to the factory and replace it with a new gun. He assured me that the new gun will not have this problem. I am happy. Don't know of anything else the company could possibly do for me to make me any more happier.

Got to say the customer service folks at CVA are top notch!!!
I think good customer service is the key to success in todays competitive world. What is sad though is that if there was better quality control a person wouldn't need to be so worried about customer service.
 
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