I have been feeling like my bow is a lemon and took it to the pro shop " mathews rep" in my area. when asking for detail, the shop owner stated, That because I did not by the bow from him, he didnt owe me anything. I reminded him that he was a mathews rep and he decided to send my bow in. when getting back my bow, I was charged for shipping of my bow to the factory. Is this normal? The shop owner then marked a charge for " tuning my bow" with one of his help saying that he couldnt of done this with out my arrow length, type etc, wich he did not have. Is this normal response for a pro shop owner? I can probaly answer my own questions but I needed to vent some anger. thanks for all.....Mitch