Hey Mark;
I don't know if Bowtech is going to send you parts or not. They usually will only ship parts to dealers. Infact, this time of year, you may not even get a call back. Bowtech has great people and believe it or not from what you read online they have really great service too... its just that they are a pretty big company and in my opinion are WAY WAY understaffed.
If you have a local dealer.... I'd get there like yesterday. They are going to be able to move the whole process along much much faster than you'd be able to on your own.
Good luck!