It's possible most pro shops have no head for business and really don't care to, it's not their primary source for income. They are just you (not in skills obviously) with a title and they charge. More like a garage sale that people for some reason pay retail prices at.

The thing that doesn't make any sense is it's not difficult at all to do it right. Guy just lost a customer (s) and a potential friend (s). Makes no sense at all.