A lot of the time the level of service you'll get from a company is directly tied to who your shop's direct sales account rep/service rep at said company is. It sounds like somebody is jerking you around... and in all honesty (and I'm not trying to stick up for anyone here) it is probably your shop giving you a run around. Anybody at Bowtech... any account rep... can fill the order or the warranty for your bow... all your shop has to do is call.... granted in my experience BT ain't always the fastest on delivery... a week is to be expected... three weeks... never... not that slow. Remember too that I'm in SE VA.... and Oregon is a long ways off. So it can take a while unless you are willing to pay extra shipping.

Regardless... three weeks is unacceptable. Bowtech and all the other bow companies are really easy to deal with... its the link in the middle (your shop) that is likely the issue. Frankly, someone at the shop may have just forgotten about it. In the fast paced retail world... its easy to do. I'm not saying its an excuse... but just keep on the shop about it. Its their job to get the part... get it installed... and get the bow back in your hands.