TFox
I have seen your post and you are very hard to deal with, at least what I have seen here on this forum.Maybe the problem is a combination of your attitude and the person' s on the other end.
You are out in left field on this one. The call involved a simple question. The response was void and total indifference. I was not going to use unnecessary air time to tell the guy he was a poor example of how to represent a large company that survives by having new and repeat customers.