Sounds about like my experience with HP' s technical " Support" when my computer was acting up........bad enough I couldn' t understand a word the person was saying, but I had to do the same prompting after verything I said. After 20 minutes I was wishing I had the power to reach into the phone![:@]
Needless to say I am now NOT typing on an HP computer.

That' s dissapointing to hear about Rocket, but I guess I' m not surprised. The first year I started shooting Miniblasters in 97' I had a blade break........I actually think that it broke on a rock a few inces below the surface of the dirt after my shot had passed thru a deer. Anyway Rocket advertises that they will replace any head that breaks a blade.........So I wrote them an e-mail about the situation offering to send back the head for a new one etc.
I never got a reply..........tried one more time maybe 2 weeks later. Same deal no reply so I forgot about it. Nothing really worth a phone call.
Must have been a month later I get a package from Rocket: 2 new packs of Miniblasters (6 heads in all)
I was kind of torn........happy to have the new heads which was well in excess of their " guarantee" , but puzzled why no communication?

Yeah and their website has ALWAYS been dissapointing.[:' (]

If the stars aligned properly and somehow ,someway Muzzy would build a good mechanical head I think they' d put a serious strain on Rocket' s pocketbook. Excellent company with excellent customer service.