I don' t know the hole story so I won' t comment on your situation. I will say Rocket needs to fix a couple or problems with the " ultimate" steel broadheads. I can also tell you that if you had a similer problem with a Muzzy, Magnus or Rocky Mtn head you would have been taken care of in a prompt and polite manor. These three companies go above and beyond the call of duty, and they honestly care about the company.