Disappointing? Heck yes!
I see it like this. I have a great relationship with the shop I frequent and I always give them first crack at my money. I understand how important they are to my hobby so I make sure they get my full support. They can usually get thier prices in line with any deal I can find, even mail order (after you figure shipping and all). I utilize the internet as much as possible and they know that, and we share lots of info which I think helps us all in the long run. They aren't as current on thier market knowledge as they could be (who's bowtech? drop-a-ways aren't worth carrying and hunters don't yet trust them. who's Merlin- just for instance) and they've screwd up my stuff before (like bending the crap out of the riser on my old Martin).
Reguardless, I don't fail to tell them how lucky I am to have them there and send as much buisiness thier way because guys- they're all we have around here.
They sure ain't perfect but I'd hate to see them go.
I'll even admit that I felt like the "pro" that has the bulk of thier brainpower treated me like an idiot when I first started to visit the shop; which I totally was. I built a "relationship" with family that owns and operates it and now I'm treated with respect and like a good friend. I feel like more than just a customer.
I guess you can say I recommend finding a good proshop.