I just called the 800 number and said I needed to order some stuff and they transferred me to the parts guys and I ordered them. It was pretty easy and they didn't mention dealer or any of that. Perhaps with the email they just send you some kind of "form letter" back. It's probably to late now since you seem to have them on the way but, next time I would give them a call as opposed to email. They have always beeen very helpful over the phone.