YES, THIS IS THE WAY THEY DEAL WITH THE AVERAGE CONSUMER...ONLY IF YOUR A DEALER, THEY WONT RESPOND TO YOUR EMAILS OR PHONE RETURNS...THEY MAKE A GREAT PRODUCT, BUT THE CUSTOMER SERVICE SUCKS!! THIS IS THE REASON I WENT TO PARKER BOWS, AWESOME CUSTOMER SERVICE AND BOWS....GOOD LUCK, YOU' LL NEED IT