Dan, when I was trying to get ahold of Chuck after we first talked, he didnt respond either. So, I talked to Rob, and he told him I was trying to get a hold of him, and within 30 minutes Chuck himself called me apologizing like crazy. That is the kind of person he is. I dont know him as well as the others but this was my first impression. The fact that he drove to the airport to keep his promise of getting him his camo before he left is some kind of customer service. Again this just shows what kind of guy he is.