I'd bet that the majority out there views the PGC as "about average" for a government agency. That's not a condemnation but unfortunately, it's not exactly a compliment either. The few occasions that I've had to interact directly with agency personell has been mixed about 50/50. Some were indifferent beaureacrats and some were helpful, caring and courteous.

Overall, based on my experience for a government agency, I'd call them remarkably average.