I contacted RipCord and they said to take it back where I bought it and exchange it or I can send it to them and they'd replace it but it'd take up to 2 or 3 weeks. Went back to where I got it and exchanged it. They did not have another RipCord in stock so I got a QAD.

I was happy with the RipCord, up until the malfunctions, but I must say I like the QAD better! Very similar designs but the QAD is easier to use.