I shipped my RM45 camera back to Reconyx on 07072009. They got the camera on 07102009. I was sent an email last night that my camera should be back in my hands by 07162009.
Customer service will make or break a company in my opinion.
Last edited by AR Bowhunter; 07-14-2009 at 05:08 PM.
I am usually quick to say where there has been good customer service AR and IMO good communication with the customer is absolutely essential when doing business over the internet. I had to send mine in right after I first got it and I found their customer service to be A-1 as well. Not only did they pay for me to ship it to them but they also didn't charge me anything to repair it. And I'm pretty sure I caused the problem. They definately stand behind their product.
Blessings.....Pastorjim
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Mere religion is just hanging around the cross.......True Christianity is getting on the cross.
I had to send mine back for repairs about 2 weeks after I purchased it last year. They to paid shipping and I had it back in about a week. I had to send my RC55 back again about a month ago. I shipped it on 6/20 and they recieved it on 6/24 and I just got it back on 7/15 they had it for almost 3 weeks before I called them to find out what was taking so long. It was in the final stage of testing and I recieved it a few days later. I was very pleased the first time around, but the second time around I think they could have done much better. It was in no way horrible customer service but it wasnt the best either.
I have three of their cameras. One of them I have had since Feb of 2007. The one I had problems with was bought in Oct of last year. By the way, the camera is back an I'm putting it out Sat or Sun. Great customer service.
Reconyx customer service
