well, counting the original limbs on my 2004 patriot, i've just broken my 4th set. i know, i know, its like the only thread i start around here. so i call the shop. the owner is of course expecting me to be very upset, but i'm not, i'm used to it now, so i politely ask him for his advice. he says he can either order me a new set, or i can call bowtech and talk to them about it. i ask for his opinioin on this, he says call the company and gives me their number and the extension for a guy named jamie (i think). when i start talking to jamie about what is going on and where i'm located he realizes exactly who i am from discussing this issue previously with the shop owner. jamie is very nice and was completely polite, professional, and courteous during our whole conversation. plus, my entire time to get through to him was about 5 seconds. i apologized for all the trouble. he lets me know they have a less than 2% issue with limbs, and that another bow had the same issues - 3 broken sets in a small time period, and that its not my fault. he says there must be something wrong with the bow or the limb pockets or something and thanks me for being patient with them. he then informs me they replaced the other bow that had this issue and the guy hasn't had any problems since, and that's what they are going to do for me. yea! a brand new bow. he says he's going to call the shop and let them know. i called the shop back and the owner let me know that my new bow would be there in 3 days. pretty good as i'm completely across the country. i couldn't be happier. i danced around like a little girl. like someone said in a previous thread, 'how could i have confidence in that bow?' well, i couldn't. not every product that comes out of a factory can be perfect, and i'm happy i've found a company that honors their warranty with courteousness, politeness, speed and dignity. now that's american. customer service seems do be a dying art, but not at bowtech.
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aka bucknasty
The average man seeks certainty in the eyes of the onlooker and calls that self-confidence. The warrior seeks impeccability in his own eyes and calls that humbleness.
Wow, u must be the entire 2% Sorry to hear about your bad luck. Nice to see a company come through though. Good luck. My buddy had a similar problem with a mathews(that was the pro shops fault) with a cracked limb, and they were very good about it too. Its nice to not have to be on hold for 3 hrs and then talk to habib who you cant understand anyway. Glad it worked out for you.
I haven't had to use their customer service much but the times that I have had to have been great. I bought a new bow for my wife and I bought it with 40-50 lb limbs (wanted to surprise her). I thought I could crank it all the way down and she would be able to shoot it...............wrong. I called jamie and told him what the deal was and he said "no problem". He sent me a new set of limbs for the bow on their dime. You can't hardly beat that kind of service. That was no ones fault but mine and the bow had been shot a few times but it didn't matter they wanted me to be happy, which I was. I really like their bows but a lot of companies make good bows. The reason I am loyal to their product is becasue of their customer service. Two weeks after shooting the bow and learning to use her "archery muscles" she could shoot the bow at it's previous setting but the 30-40 limbs will crank up to the mid 40s and that's as high as she can shoot comfortably anyway.
I can't imagine what could be wrong with the bow that would make it keep breaking limbs like that. That is strange indeed. I hate that you have had all of this trouble but I am glad that it's going to have a happy ending.
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"Protect your hunting rights, " Spay or neuter a liberal."
think you guys are crazy. Four sets of limbs???? How realiable is that.
Bob-Co,
The bow is obviously a factory defect and they are sending him a new one. You don't think every bow manufacturer produces factory defects????? Just because you have never gotten one doesn't mean they don't make them. This guy just happened to be the unlucky fellow that got one. Now the company is making it right. Are you saying that all Bowtech's are junk because they produced two bad bows? Kind of makes you sound like the crazy one Especially if you think that all manufactures don't make defective equipment no matter how small the percentage may be.
Case in point:
Quote:
My buddy had a similar problem with a mathews(that was the pro shops fault) with a cracked limb, and they were very good about it too.
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"Protect your hunting rights, " Spay or neuter a liberal."
i'm not sure what you mean bobco, how reliable is that? you mean my story, or bowtech? i thought it was you that said previously you had a bow that went through a couple sets of limbs and you relegated it to your back-up, could have been someone else though.
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aka bucknasty
The average man seeks certainty in the eyes of the onlooker and calls that self-confidence. The warrior seeks impeccability in his own eyes and calls that humbleness.
i'm not sure what you mean bobco, how reliable is that? you mean my story, or bowtech? i thought it was you that said previously you had a bow that went through a couple sets of limbs and you relegated it to your back-up, could have been someone else though.
I guess what I am refering to is the bow. Personally, I'd have a hard time relying on it after I had brokem limbs four times. I'd me much happier with a bow that didn't break in the first place with bad customer service instead of having one that broke four times with good.
Yes, it was me that had my Parker break twice, they had terrific customer service, they had a turn around time of 2 days after receiving the bow, and fixed it perfectly. I was also told things like this is very rare from both dealers and the company which are both bias IMO. All I can go by is my experience with the bow. The first time they broke, I said OK, maybe a fluke, but not the second time. There is no way that I'm going to bring that bow as my main bow packed in the mountains for nine days. Or even count on it during the middle of the white tail rut. All the customer service in the world isn't going to rescue me from that dilema if the limbs break in those scenerio's.
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"I do not Hunt animals to Kill them. I kill animals because I Hunt." Roger Rothhaar
the saga continues.... broken limb
Sorry to hear about your bad luck. Nice to see a company come through though. Good luck. My buddy had a similar problem with a mathews(that was the pro shops fault) with a cracked limb, and they were very good about it too. Its nice to not have to be on hold for 3 hrs and then talk to habib who you cant understand anyway. Glad it worked out for you.
Kind of makes you sound like the crazy one
Especially if you think that all manufactures don't make defective equipment no matter how small the percentage may be.
