Elite Archery Customer Service

[meyerske]

I had a problem with a limb pocket on my Synergy. During the troubleshooting, Kevin Strother quickly responded to every e-mail I sent.

We finally figured out what the problem was and I sent my bow to Elite for repair.

I was at work when the phone rang. Kevin personally took the time to call me to talk about the bow.

He replaced both limb pockets, the limb bolts, put on a new string and cables, set the draw length and timed the cams. He also offered to put on the new Bow Jax kit. All for no charge.

He shot the bow with a 350 grain arrow. 29.0" draw, 70.6 pounds => 328.4 fps.

I'm still waiting for my phone call from Matt McPherson (Mathews).

GREAT customer service.

Keep in mind that this company has yet to even put out a single advertisement. I asked him about Elite. Let's just say that things are about to get even better soon...

[Proff]

That is great that he got you all taken care of. From alot of the past postings on dealing with Elite Archery I would say that you are one of the lucky ones. I think that the jury is still out on what to expect of them as far as customer service. I know that I would be a little leary dealing with newer company with as many issues as have been reported. There have been alot new bow companies with great bows and fantastic service, then a few years later guys are stuck with bows with no warranties and no parts.

"I'm still waiting for my phone call from Matt McPherson (Mathews)".

Just let me add one thing about this quote that you made. That is cool that Kevin took the time to take your calls and e-mails. But,let's give Elite Archery a few years and see if they become a big force in the industry, and I wish them all the luck in the world. But I will just about guarentee that if they would become as successful as what Mathews, Bowtech, Hoyt , etc. have become, and you call in with a QC or performance issue, you will NOT be talking with the Pres./ Owner of the company about your issue. It will be handled by one of the service reps. just like everyone else. It is a little easier for the Pres. to be taking your calls and e-mails when it is a very small upstart company with very few employees. And from the info I have heard on some pretty trusted forum members here who do have inside knowledge of the situation, that is exactly the situation at Elite. Just something to remember.

Good luck with the bow. I have definitely heard great things about the Elite line of bows. Sounds like that if they get some of their problems ironed out they may be a great bow company. I guess time will tell.

[mobow]

Glad to hear that.....We sold Elite last year, and believe me when I tell you they need to grow by LEAPS AND BOUNDS in the CS arena....great bows indeed....

Just a curiosity question......Why did you have to send it to Elite? Why couldn't the shop fix it? Something strange and the shop couldn't figure it out?? Not being critical, I'm just curious...

[DaveC]

Great to here.
I'm looking forward to what the 2008 line-uphas to offer.

[gibblet]

i've been hearing the very same good things about elite's cs for about 6 months now, solid.

[HuntingBry]

It seems that Kevin has taken a personal interest in improving their customer service. If this continues and they can pick up some dealer support, they will have a bright future. Their bows certainl can perfom.

[TerryM]

Its definitely good to see that there might be a future with this company. More choice , more competition, it will only benefit us consumers. Keep it up Elite !!!!!!

[TFOX]

I am hearing their service is getting better.It is common when someone is trying to get their company off the ground that service does suffer,they have so much going on it is hard to deal with each oneon a level they should be treated.