When I try to see things from the point of view of these government employees, I can understand that they probably grow tired of dealing with the same mundane questions and work items for years and years. However, it also occurs to me that their fatigue from the monotony of the job does not excuse being rude or curt, and I think they are just that all too often. In fairness, I will say that I was treated well by the person who waited on me.
The world is laced with mediocrity. Those offices should be opened at least 9 hours a day and should be up and running for all 9 hours in my opinion. Most other business entities are forced by competition to provide service commensurate with the customer's needs. I know that they are not a true business entity, but in a way, they are.
Because of the nature of my title work, my vehicle needed to be inspected. They checked the mileage and the serial number. I'm sure that is required for the protection of the public and I have no problem with that. I did however, have a problem with one of the other employees who walked by while another was doing the inspection at 4:05 pm and muttered under her breath, "These people who want an inspection at 4:15..."
I just laughed directly at her. It was clear though, that they consider it a birthright to be out the door at precisely 4:15 every day, despite how that might affect anyone that actually enters the building during their normal working hours.
I wouldn't want to standing in front of the back entrance of the place at 4:15. I'd probably get trampled to death.

[8D]
If they had to spend 5 minutes in the private sector.......