Quote:
Originally Posted by hometheaterman
I've dealt with Leupold's warranty service 3 times and I've never gotten anything back that fast from them either. While I hear of some people getting stuff back that fast it doesn't seem to be the normal. I did get it back one time I think in a little over 2 weeks or something fairly short. One time it took over a month when a gun shop sent it in for me. And the 3rd time it took 3-4 weeks.
They haven't gone above and beyond for me imo. They have honored their warranty but they should since they advertise that warranty when they sell their products and you do pay extra for the name knowing it has that warranty. They didn't do anything like pay shipping both ways or anything like that. I still had to pay the $10 to ship it too them. The exception being the second time I sent the same scope in for repair. They did send me a label that time since it was my second time sending that same scope in. Other than that the warranty work has been good imo but nothing above and beyond. When I pay for a product as having something like a lifetime warranty and they actually honor it I think it's great but I don't see it as above and beyond since I do expect them to honor it.
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The key here is you were using warranty service and the original poster was paying for service work. He was simply having the reticle changed out for a different one.
With your situation I would hope Leupold tested your scope to try and find out what was causing it.
I have been using Leupold scopes for a long time and they have served me well. In fact, so well that I have never needed their warranty service.